Resolutions Administrator

Grand Canyon University • Phoenix, AZ

2d • Onsite

About The Position

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of the Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. Do you have a customer service mindset with a passion for student conduct and grievance resolution? The Academic and Compliance Department is seeking a Resolutions Administrator on our ground campus. This position will be responsible for intake, management, and documentation of resolution of complaints received by the University that includes students, faculty, staff, and parents. We are especially interested in applicants who can strengthen the diversity of our academic community and integrate faith. Location: Main Campus, 33rd and Camelback, Phoenix Arizona What you will do: Intake, analysis, and documentation of initial complaints regarding campus policies and procedures, student accounts, and misconduct and/or discrimination. Manage each assigned case and getting all information to be able to accurately answer questions, provide appropriate information, and/or provide a referral to an appropriate resource within or outside of the university to bring resolution to the complaint. Aid individuals by securing information regarding their submitted complaint and interpreting GCU policies and procedures or regulatory guidelines to determine the nature of the complaint. Conduct fact finding maintaining expected confidentiality and responsiveness. Defuse highly emotional respondents (students and public) and facilitate timely problem resolution. Perform a historical check on a student’s background for student discipline history with federal background investigators and/or other entities. On an as-needed basis, serve as an investigator for the Institutional Access and Compliance Office. Provide periodic, timely updates regarding the status of complaints and investigations. Assist in maintaining requested statistics and data for reporting purposes, specifically student resolutions and Title IX, 504 and Diversity database and management systems; may be responsible for serving as key liaison in testing and upgrades to student record database to ensure accuracy of reporting. Remains knowledgeable of current state and federal law, regulations, and trends in the field of education related to harassment and other discriminatory practices that violate Title IX, Title VI, VAWA, Campus Save Act, Clery Act, ADA, and any new legislation on the subject. What you need: Bachelor’s degree from a regionally accredited institution is required Two (2) years' relevant professional experience. Experience should include experience in higher education and student conduct practices; in complaint and grievance resolution; and interacting with the public, parents, students, staff, and faculty. Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University. Bonus: Masters Degree Why work at GCU: Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan Generous time off plan and 11 paid holidays Paid time off to volunteer in the community or at GCU sponsored events Free covered parking We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program Free on-site gyms at all our office locations #INDLOPESUP GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. For assistance with your job application please use our External Candidate Job Application Guide. All staff and faculty candidates will be asked to review GCU’s Staff or Faculty expectations as part of the application process. If you’re looking for jobs in admissions/enrollment, accounting, curriculum development, financial aid, human resources, information technology, marketing or other student service-related jobs at Grand Canyon Education, Inc. Visit our partner’s site at jobs.gce.com for more information.

Requirements

• Bachelor’s degree from a regionally accredited institution is required
• Two (2) years' relevant professional experience.
• Experience should include experience in higher education and student conduct practices; in complaint and grievance resolution; and interacting with the public, parents, students, staff, and faculty.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Nice To Haves

• Masters Degree

Responsibilities

• Intake, analysis, and documentation of initial complaints regarding campus policies and procedures, student accounts, and misconduct and/or discrimination.
• Manage each assigned case and getting all information to be able to accurately answer questions, provide appropriate information, and/or provide a referral to an appropriate resource within or outside of the university to bring resolution to the complaint.
• Aid individuals by securing information regarding their submitted complaint and interpreting GCU policies and procedures or regulatory guidelines to determine the nature of the complaint.
• Conduct fact finding maintaining expected confidentiality and responsiveness.
• Defuse highly emotional respondents (students and public) and facilitate timely problem resolution.
• Perform a historical check on a student’s background for student discipline history with federal background investigators and/or other entities.
• On an as-needed basis, serve as an investigator for the Institutional Access and Compliance Office.
• Provide periodic, timely updates regarding the status of complaints and investigations.
• Assist in maintaining requested statistics and data for reporting purposes, specifically student resolutions and Title IX, 504 and Diversity database and management systems; may be responsible for serving as key liaison in testing and upgrades to student record database to ensure accuracy of reporting.
• Remains knowledgeable of current state and federal law, regulations, and trends in the field of education related to harassment and other discriminatory practices that violate Title IX, Title VI, VAWA, Campus Save Act, Clery Act, ADA, and any new legislation on the subject.

Benefits

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
• Generous time off plan and 11 paid holidays
• Paid time off to volunteer in the community or at GCU sponsored events
• Free covered parking
• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
• Free on-site gyms at all our office locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees