ResLife IT Grad Assistant
About The Position
The Residential Life team includes a number of graduate level students serving in an array of different positions throughout the department. These positions offer graduate students the ability to take on a deeper level of responsibility and leadership in a specific area.; ; The IT Graduate Assistant position will work as one of the primary leaders of the department's day-to-day IT support and card access support initiatives, including (but not limited to) IT hardware and software troubleshooting, re-imaging and data backups and inventory management, updating card access groups and individuals as well as troubleshooting card access issues. This position will be supervised by the IT Technology Manager.
Requirements
- Bachelor's Degree (4 years)
- Indiana State University graduate student enrolled in at least 5 credit hours and has a 3.0 or above GPA.
- All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf
- Able to adapt to change
- Able to assemble, analyze and present data
- Able to learn and retain information
- Able to multitask
- Able to plan, organize, and implement projects in a timely manner
- Able to read English, understand, and follow verbal and written instructions
- Able to work both independently and collaboratively
- Able to work carefully and politely around others
- Able to work well with others
- Attention to detail
- Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness
- Excellent customer service skills
- Excellent interpersonal, organizational, planning, teambuilding and problem solving skills
- Experience and knowledge in job related program
- Experience in an educational environment preferred
- Experience with TCP/IP protocol
- Must be comfortable networking with groups or individuals
- Proficiency with Microsoft Office and other computer applications
- Proven verbal and written communication skills
- Willing to interact with students
- Work effectively with a diverse community
Nice To Haves
- Experience with basic IT software and hardware support tasks
- Experience in basic electronics troubleshooting
- Familiarity with enterprise database management and reporting
- Experience in programming with Python and SQL and PowerShell scripts
- Experience leading projects and conducting presentations
- Exceptional customer service navigating inquiries from students, staff, and both internal and external stakeholders on IT projects
Responsibilities
- Assist with the continuous improvement of IT support processes for Residential Life and Housing Facilities Operations staff
- Assist with the ongoing improvement of card access support processes for all residents of the residence halls and campus apartments as well as University staff in those buildings
- Assist with ensuring accurate and up-to-date information regarding computer inventory management, data backups, and tablet maintenance
- Develop and/or update custom software, SQL queries, StarRez Dashboards, and CS Gold Reports in support of Residential Life processes
- Coordinate with StarRez and other software vendors' support personnel to research solutions for operational process automation tasks
- Present on behalf of ResLife IT at unit meetings
- Provide training to IT Student Desk Managers regarding day-to-day support tasks
- Align daily IT support practices with DSA values & mission as well as ITIL industry best practices
- Assist with ResLife IT-related website and intranet development and updates
- Serve on a departmental committee or collateral assignment
- Serve in an on-call IT support rotation and respond to urgent situations
- Other duties as assigned
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What This Job Offers
Career Level
Intern
Industry
Educational Services
