Residential Weatherization Technician

New Jersey Clean Energy Jobs Program•East Rutherford, NJ

About The Position

The role of the Residential Weatherization Technical Specialist is to: Support the completion of program related services to the sites to which they are assigned Perform field service delivery functions in support of program objectives, including measures installation site pressure diagnostics site combustion safety testing field related customer service delivery of customer education coordination of work performed with the Program Coordinator ensure on-site quality, troubleshooting where directed.

Requirements

Minimum 1 years’ experience implementing weatherization measures preferred
High school degree, or equivalent
Maintain a valid driver’s license
Carry all needed tools, equipment, and materials in vehicle to perform all technician duties
Travel to all areas of service territory as required
Participate in on-going trainings as directed
Other duties as assigned.

Nice To Haves

BPI certification preferred
Customer service experience preferred

Responsibilities

Design and deliver technical training to drive program performance and quality
Support program staff in trade ally management specific to technical implementation
Perform community outreach activities and other program related efforts as needed
Work cooperatively with the program management team to deliver program services in a timely, efficient, and thorough manner
Be held accountable for timeliness, thoroughness, quality, and customer satisfaction of all sites to which they provide services as well as their personal productivity
Report to, and is responsible for carrying out the instructions and directions of the program management team
Complete the work plan in a fashion to meet program productivity and quality objectives
Document all work performed including thorough site diagnostics, installation barriers, and energy savings measures installed
Communicate with the program management team as needed to complete work plan as documented
Identify circumstances to the program management team where work plan or site conditions conflict with program objectives and guidelines
Track, in coordination with the program management team all assigned jobs to ensure timely completion
Ensure required inventory is obtained and delivered for all required site work
Perform quality control of all measures being installed
Coordinate completion of all field paperwork to ensure all work is completed accurately and turned in a timely fashion
Perform field resolutions of customer complaints as directed by the program management team
Provide thorough customer education on work performed and next steps, detailing best available options
Lead field implementation manual development and management
Provide direct training and mentorship on program installation expectations and best practices to trade ally field staff and principals
Participate in outreach activities such as tabling to educate and sign up customers for available energy efficiency programs