Residential Treatment Specialist I & II

The Centers•Cleveland, OH

About The Position

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. Our H.O.P.E. Campus exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive. We're seeking a compassionate and skilled Residential Treatment Specialists to provide a safe, nurturing environment for children and youth ages 11-17. In this vital role, you'll provide one-on-one and group support while implementing a daily schedule of therapeutic and recreational activities that promote healing and growth.

Requirements

Expertise in Trauma-Informed Care, Crisis Intervention & Relationship-based support
The ability to stay calm and make sound decisions in high-stress or crisis situations
Strong communication and teamwork skills in a fast-paced environment
High school diploma or GED and experience supporting youth with emotional, behavioral, or mental health needs in a residential environment (RTS I)
Bachelor's degree and 2 years of experience supporting youth with emotional, behavioral, or mental health needs in a residential environment (RTS II)
OR an equivalent combination of education, training, and experience
Interpersonal Skills: Demonstrated emotional intelligence with an empathy-forward approach
Communication: Clear, concise, and effective verbal and written expression
Decision Quality: High degree of initiative, tact, and good judgment
Technical Skills: Proficient with emails, electronic documentation, and MS Windows applications
Adaptability: Quick to adapt to change and consider new approaches
Independence: Takes responsibility for own effectiveness and contributes proactively

Nice To Haves

Prior experience in residential treatment, inpatient, day treatment, or shelter care
Valid Driver's License with less than 4 points

Responsibilities

Welcome children entering the facility and create a positive, therapeutic atmosphere
Provide physical and emotional security through intervention, redirection, and support
Maintain consistent, firm, and fair relationships with all residents
Serve as a positive role model for youth in our care
Manage the physical needs of children including health, hygiene, and comfort
Maintain active awareness of the whereabouts and activities of each assigned child
Implement individual care plans aligned with agency philosophy and policies
Participate in planning, supervising, and providing therapeutic and recreational activities
Transport children to medical appointments, school, and activities as needed
Provide formal and informal reports on behavior, attitudes, and general disposition
Complete incident reports, department logs, behavior rating scales, and primary sheets
Serve as an integral member of the treatment team
Attend conferences, meetings, and required training sessions
Intervene when behavior is damaging to self, others, or property
Stay calm and make sound decisions in high-stress situations
Apply trauma-informed care and crisis intervention techniques