Residential SUD Intake Screening Technician
About The Position
Stepping Stone of San Diego is a non-profit that specializes in the LGBTQ+ addiction recovery, mental health and housing programs. Our Residential Program is an in-patient recovery program with 31 beds, and a team of counselors, peer support, mental health and wrap-around services. Our Residential Intake Screening Technician interacts with our residents on a day-to-day basis providing support with both front of house needs, as well as supporting the screening and intake process. In this position youll work within a Treatment Team with therapists, SUD Counselors and Peer Support Specialists. You will be expected to support residents through their screening process for treatment and throughout their stay in Residential Treatment.
Requirements
- Interest in starting a career in the Substance Use Disorder field
- Current CPR/First Aid Certification (or within 90 days of hire)
- Cultural competency and understanding working in the social determinants of health impacting LGBTQI+ communities
- Strong verbal communication skills
- Ability to work independently and in a group setting
- Ability to handle multiple tasks and shifting priorities within a residential setting
- Ability to work productively in a fast-paced environment
- Excellent time management skills
- Ability to complete tasks in a timely manner according to program expectations
- Ability to meet deadlines with documentation according to state, county, and program expectations
- Valid drivers license and reliable transportation
Nice To Haves
- 1 to 2 years experience serving residents in a human services setting
- Previous experience working in an SUD residential program setting
- Experience with Smartcare and/or other forms of electronic health records
- Experience with Optum SUDPOH county forms used for SUD documentation
- Written and spoken bilingual fluency in Spanish and English
Responsibilities
- Reviews, responds to and/or transfers incoming inquiries from calls, voicemails, and online sources to Intake Team and manages our client call log
- Set up and schedules screenings via Zoom for Intake Coordinator
- Assist with initial client screenings and intake procedures, as needed
- Support outreach efforts and assist with client transportation
- Support orientation and screening procedures with potential client sign in, documentation, screening packets and general orientation information
- Monitor clients signing in and out for appts/passes. Checks bags upon return and is aware of not allowed items to search for
- Monitors visitors (maintains confidentiality), front desk phone, receives mail, packages, deliveries and observes opening of client packages
- Helps to route client concerns and assists with reporting client grievances
- Attend all internal meetings, and complete all trainings as required in a residential setting
- Oversee and maintain all confidentiality and privacy standards for protected health information and other information and materials in accordance with agency policies and procedures, and applicable regulations and laws according to HIPAA
- Maintain accurate records and documentation, adhering to all DMC standards and agency policies.
- Other duties as assigned or necessary to support the program, office and/or the agency
Benefits
- Health Premiums company paid, including Acupuncture and Chiropractic
- Dental & Vision company paid
- Flexible Spending Accounts (Health Care & Dependent Care)
- Generous paid time off sick & vacation
- Employee Assistance Program
- 403(b) Retirement Employer Match up to 5%
- 15 Paid Holidays, including floating holidays
- Life/AD&D Insurance company paid
- Long Term Disability Insurance company paid
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
