Residential Solar Monitoring Specialist

Igs Solar • Dublin, OH

28d • Hybrid

About The Position

As a Residential Solar (RS) Monitoring Specialist, you are a member of one of IGS's fast-paced emerging businesses. A RS Monitoring Specialist is responsible for a variety of operations related tasks such as asset monitoring, working with third parties to resolve maintenance issues, processing invoices for service work, and a strong willingness to learn and tackle new problems. This role directly contributes to IGS's goal of scaling our Residential Solar business quickly and efficiently.

Requirements

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
• Ability to learn new technology platforms (partner portals, reporting portals, etc.)
• Strong organizational skills and document management skills with an acute attention to detail
• Ability to work both independently and as a team
• Ability to navigate your own workload by responding to customer system issues first and implementing project related initiatives in downtime.
• High school diploma or equivalent
• 2 years of work experience
• Intermediate skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)

Nice To Haves

• Energy experience a plus
• Solar experience a plus
• Familiarity with Solar Shading tools like Aurora a plus

Responsibilities

• Monitor IGS' portfolio of installed systems using a combination of IGS' platform and manufacturers' monitoring profiles
• Ensures the systems are performing optimally.
• Identifies and investigates developing trends affecting system performance.
• Assists with weekly calls with maintenance providers to review outstanding issues and to dispatch technicians when needed.
• Monitors system behavior such as degradation, production, and underperforming systems to ensure optimal performance.
• Supports IGS billing Analyst team in accurately billing customers, resolving discrepancies and addressing customer billing concerns.
• Reviews and audits own completed work for accuracy, makes corrections when necessary, and timely reports status to management.
• Review closed issues for appropriate documentation.
• Review and approve service invoices for payment.
• Performs other responsibilities and projects as assigned.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED