Residential Shopper - Summer '26

LMLC OPERATIONS LLC•Big Sky, MT

1d•$22

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Property Management department is currently seeking candidates for a Residential Shopper for the upcoming Summer season! Our Summer employment months are May-September. The purpose of the Residential Shopper is to provide world class service to Members and guests through timely procurement and delivery of their shopping requests. Starting at $22/hour

Requirements

High school diploma, GED or vocational training or job-related course work required.
Proven experience using communication and organizational skills to accomplish goals in a fast-paced work environment.
Valid US Driver’s License
Proficiency working with basic technology, including smartphones, computers, and email.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Nice To Haves

Undergraduate degree from an accredited University.
1-3 Years of related work experience.
Experience using Smartsheet and/or Microsoft Office Suite is preferred.

Responsibilities

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
Own and follow through on all Member requests & subsequent issues that may arise.
Demonstrate strong organizational skills and attention to detail.
Communicate effectively and professionally via phone, email, and in person.
Provide world class customer service.
Manage change & interruptions, yet remain focused on the task at hand.
Work well under pressure and under tight timelines.
Demonstrate strong attention to detail when preparing and stocking homes for arrival.
Be willing to work a flexible and sometimes inconsistent schedule. This may include unexpected late nights and significant amounts of overtime and extra work days during peak season.
Maintain good communication with other internal Yellowstone Club Teams to ensure appropriate procurement and delivery of requested items.
Drive in a safe manner for several hours per day, making stops throughout the Gallatin Canyon, Bozeman and Big Sky.
Follow all driver safety precautions including; wearing safety belts at all times, observing and maintaining speed limits, never attempting to put self or others at risk at any time.
Follow all applicable speed limits and traffic laws while driving.
Ensure vehicle is prepared to be driven by regularly checking exterior and interior for any issues, report any previous or new vehicle or building damages immediately to direct supervisor.
Listen to and comprehend detailed requests and issues passed down from Members, guests and management.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, and consistency standards.
Maintain a positive and respectful attitude at all times.
Treat Members, guests, vendors, customers and teammates with professionalism and respect at all times.
Maintain privacy of Members and guests at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club at all times.
Assist with organizing and maintaining inventory of Pioneer Mercantile.
Assist with ordering and organization of back stock items.