Residential Services Supervisor -Women's Home

Southeastern Integrated Care LLC•Morehead City, NC

2d•Onsite

About The Position

The Residential Services Supervisor plays a critical role in overseeing the day-to-day operations of women’s residential homes, ensuring high-quality service delivery, staff leadership, and compliance with all standards. This position requires strong organizational skills, 24/7 availability, and hands-on support for emergencies, including after-hours transportation to maintain house manager presence.

Requirements

High School Diploma or equivalent required
Minimum 3–5 years of experience in residential services, program management, or a related field.
Prior supervisory experience required.
Strong organizational and time management skills.
Proficiency in scheduling systems and data management software.
Excellent leadership and staff development skills.
Strong problem-solving and decision-making abilities.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license required; reliable transportation needed for travel between residential locations, meetings, community-based responsibilities, and transportation of clients.
Must be able to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.

Nice To Haves

Supervisory experience in Human Services, Social Work, Business Administration, Healthcare Administration, or related field preferred.

Responsibilities

Operations Management
Oversee day-to-day residential operations to ensure smooth and efficient service delivery.
Assist in implementing departmental policies, procedures, and best practices.
Monitor program performance and ensure compliance with regulatory and organizational standards.
Respond to operational issues and provide timely resolution.
Serve as acting director in the absence of the Residential Services Director when needed.
Staff Supervision & Leadership
Supervise, support, and mentor residential staff.
Assist with hiring, onboarding, training, and performance evaluations.
Monitor staff performance and provide coaching and corrective guidance as necessary.
Ensure adequate staffing coverage across shifts and programs.
Promote a positive, professional, and collaborative work environment.
Rosters & Data Management
Develop and manage staff schedules/rosters to ensure appropriate coverage.
Maintain and monitor timekeeping systems and attendance records.
Oversee data collection, reporting, and documentation accuracy.
Ensure compliance with internal data tracking and external reporting requirements.
Analyze operational data to identify trends and areas for improvement.
Logistics & Coordination
Coordinate transportation, supplies, and program materials as needed.
Oversee inventory management and procurement processes.
Collaborate with other departments to ensure seamless service delivery.
Support planning and coordination of events, transitions, and special projects.
Maintenance & Facility Oversight
Monitor residential facilities to ensure cleanliness, safety, and functionality.
Coordinate routine maintenance, repairs, and inspections.
Liaise with maintenance staff or external vendors to address facility needs.
Ensure compliance with health, safety, and fire regulations.
Quality Assurance & Compliance
Support audits, inspections, and quality assurance initiatives.
Ensure documentation meets regulatory and organizational standards.
Assist in risk management and incident review processes.
Maintain confidentiality and uphold professional standards at all times.
Additional Duties
Participate in leadership meetings and strategic planning initiatives.
Assist with budget monitoring and expense tracking.
Perform other duties as assigned to support residential services operations.