Copy of Residential Services Staff

Path of Life Ministries•Riverside, CA

About The Position

Residential Services Staff are responsible for assisting guests and other staff and maintaining the quality of daily activities and services at Path of Life Ministries sites. All Residential Services Staff are responsible for monitoring within and around the premises to which they are assigned, assisting with food service, monitoring and reporting on the condition of the site and assisting with general maintenance, conducting daily janitorial duties, helping to create and maintain a safe encouraging and positive atmosphere within the program, assisting with guest relations including intakes, guest requests, grievances and compliance issues, assisting with volunteer and visitor relations, and other daily operational duties as assigned or requested. Residential Services Staff must work closely with supervisors on emergency decisions and/or giving direction to subordinate Interns according to the policy, procedures, principles, and values of Path of Life Ministries.

Requirements

Employment eligibility verification.
Successful completion of background screening.
Work schedules are subject to change, or start and end times may vary based on business needs and operational requirements.
Flexibility and adaptability are essential to meet the demands of the role and the organization.
Shelter managers are required to participate in the cleaning and inventory stocking of the shelters, as well as food service. Carrying supplies is often required. Other physical activities may include…
Standing for long periods of time
Carrying/Lifting up to 50lbs
Bending down and lifting is occasionally required.
Exposure to some unavoidable communal living illnesses.
Must have or obtain a Riverside County Food Handlers Card
Must have or obtain slip-resistant shoes
Must be able to work weekends and holidays assigned.

Nice To Haves

Housing-First Principles
Shelter Diversion
Trauma-Informed Care
Customer Service
Motivational Interviewing
Ethics, Professionalism & Boundaries
Computer Literate
CPR Certification Preferred

Responsibilities

Maintain the quality of daily activities and services at the job site
Interact with Guests, Staff, Volunteers, and Visitors according to POLM Policy.
Ensure excellent delivery of quality care and service in every aspect of the job.
Report ideas, observations, and concerns regarding the quality of service and performance of general operations and subordinate interns in writing to the supervisor.
Report all incidents to the supervisor and follow the supervisor’s direction.
Monitor shelter guests while they are in the building and on POLM property to ensure they are safe, feel welcomed and are following all POLM shelter agreement standards.
Monitor and assist subordinate Interns as directed by supervisors with daily shelter functions, ensuring that they are well informed of what is required of the job and how it is to be performed.
Report all concerns and activities to the supervisor in writing.
Help prepare meals for guests.
Give assistance and direction to guests and volunteers in order to maintain high quality food service according to POLM Standards.
Report any observed concerns, repair needs, recommended improvements, and supply needs to the supervisor. (Emergencies handled immediately, all others handled according to report procedure.)
Work with the supervisor to resolve general maintenance and/or repair issues.
Maintain the cleanliness, order, and hygiene of the facility.
Interact with guests, staff, interns, and volunteers in a manner reflective of Path of Life Ministries' core values and standards.
Use every situation as an opportunity to encourage and build up others.
Smile and maintain a positive attitude.
Report all safety concerns immediately to the supervisor and work with supervisor to resolve.
Process intakes, including security screening and paperwork for returning and emergency guests.
Efficiently and effectively provide excellent customer service to guests by attending to their needs while in the facility to the best of your abilities.
Food service, Clean Up, Linen Distribution, Hygiene Needs, etc.
Provide and assist shelter guests with grievance forms per POLM Policy.
Complete compliance reports as needed per POLM Policy.
Ensure high quality customer service for every visitor and volunteer that arrives at the building.
Ensure the proper documentation of all volunteer hours, visitor information, and donations according to POLM policy and procedure.
Assist and direct volunteers as needed.
Ensure that dorm areas are not left unmonitored for more than 20 minutes at any time when shelter guests are in the building.
When leaving the dorm, dining area, or immediate program area, inform other staff and let them know where you will be in the building to ensure safe coverage.
Answer and take phone messages as requested by your supervisor.
Know all safety drills, emergency numbers, and POLM numbers in case of emergencies.
Be proficient in the program offerings of POLM, and when asked about how to make contact with certain programs, you can provide accurate and timely information – when in doubt, direct inquiries to your supervisor.
Respond to all communications provided verbally, in memos, and/or e-mails daily.
Treat all staff, shelter guests, and volunteers in a warm, friendly, and professional manner.
Perform data input/sign–in procedures as directed by the supervisor.
Attend meetings that relate to job responsibilities or as requested by management.
Other duties as assigned.