Residential Services Manager

Monadnock Family Services•Keene, NH

19h

About The Position

The Residential Services Manager – Emerald House provides leadership, oversight, and supervision of daily operations for Emerald House, an agency-sponsored community residence serving individuals with serious mental health needs. This role is responsible for ensuring a safe, therapeutic, and recovery-oriented living environment that supports residents’ quality of life, stability, and progression toward greater independence. The Residential Services Manager oversees residential staff, coordinates psychosocial rehabilitative programming and case management activities in collaboration with the Treatment Team, and ensures program operations comply with New Hampshire He-M Certification Standards for Community Residences, Department of Health and Human Services (DHHS) requirements, Public Health standards, Keene Housing Authority requirements, and agency policies and procedures. The role includes administrative, fiscal, programmatic, and supervisory responsibilities and functions in close partnership with the Emerald House Nursing Services Manager, Chief Operating Officer (COO), and other agency leaders. This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Full job description will be provided if selected for an interview.

Requirements

Bachelor’s degree in social work, human services, or a related field or an Associate’s degree in social work, human services, or a related field with 3 years supervisory experience in a residential housing program and willingness to achieve Bachelor’s degree.
Minimum of three (3) years’ experience working with individuals with serious mental illness in a residential or community-based setting.
Minimum of two (2) years’ supervisory or leadership experience (which may have occurred concurrently with residential experience).
Demonstrated knowledge of psychosocial rehabilitation principles and recovery-oriented care.
Strong communication, organizational, and interpersonal skills.

Nice To Haves

Master’s degree in social work, counseling, psychology, or a related behavioral health field.
Experience working within licensed residential programs or community mental health centers.
Familiarity with Evidence-Based Practices and trauma-informed care.
Experience with regulatory compliance, audits, or program certification processes.