Residential Services Manager (54784)

YSS•Cambridge, IA

2d•$28 - $28

About The Position

YSS is seeking a creative, collaborative, and compassionate Ember Residential Manager for our newly opened Ember Recovery Campus. Ember is an inpatient addiction treatment program providing trauma-informed services to adolescents and young adults, including residential care, mental health support, crisis stabilization, and shelter services. This is more than a management role — it’s an opportunity to help shape a healing environment where youth in crisis are valued, supported, and empowered to stand strong. The Ember Residential Manager assists in the daily management of the Ember program, ensuring a safe, stable, and supportive residential environment. This leader supervises multiple team members, supports program operations, promotes program integrity, and ensures compliance with licensure, contract, grant, and accreditation standards. The Manager works in close partnership with the Campus Director, medical and clinical teams, and direct care staff to uphold best-in-practice, trauma-informed service delivery.

Requirements

Leadership experience in residential, behavioral health, or human services settings
Strong organizational and documentation oversight skills
Ability to manage multiple priorities while maintaining regulatory compliance
Commitment to trauma-informed, youth-centered practice
A collaborative spirit and the ability to build trust across teams
Bachelor’s in a human services related field and four (4) years experience, which includes direct supervision of multiple employees.
OR Seven (7) years of experience, which includes direct supervision of multiple employees.
Knowledge and understanding of: the needs of young people experiencing addiction and the interventions available to address these need, the connection between trauma and substance use/abuse. child and youth development, group dynamics, basic counseling skills and an ability to implement appropriate interventions. the required standards and guidelines for residential care (IDPH, HHS, DIA, CARF, etc.)
Travel, including transporting clients, is required for this position.
For YSS insurance purposes, you must: be 21 years of age, have a current, valid, state-issued, driver’s license, and have a clean driving record.

Nice To Haves

Experience managing residential facilities.
Experience with Trauma-Informed Care (TIC) and the ability to implement TIC principles.
Patient and calm under pressure, able to think critically and solve problems in challenging or unexpected situations.
Able to mediate conflicts, de-escalate tense situations, and promote healthy communication.
Skilled in verbal and non-verbal communication, with strong observation, listening, speaking, and writing abilities.
Proficient in basic computer skills, navigating multiple systems, and operating in a Microsoft Windows environment.
Leads by example, acting as a role model for residents, demonstrating honesty, ethical behavior, and guiding them through their recovery journey.
Demonstrates genuine empathy, compassion, and a strong commitment to the well-being and success of others.
Speaks a language(s) in addition to English.

Responsibilities

Directly supervise, train, support, and develop: Operations Coordinator Day & Overnight Recovery Specialists Recovery Leads
Participate in hiring, evaluations, corrective action, and status changes in collaboration with the Campus Director
Establish and manage staff schedules to ensure appropriate ratios and staffing patterns
Participate in the Supervisory On-Call Rotation
Ensure a clean, safe, and therapeutic residential environment
Conduct monthly fire and tornado drills
Instruct clients on fire and health regulations
Submit and follow up on work orders as needed
Ensure compliance with: Federal and state confidentiality/privacy regulations Licensure, certification, and accreditation standards
Oversee client documentation, group notes, and timely review of Incident Reports
Ensure client files contain all required documentation
Review program budget as necessary
Manage receipts, purchase cards, and program-related expenses
Partner with medical and clinical teams to support best-in-practice care
Communicate with prescribing professionals and pharmacies to ensure: Accurate medication fulfillment Secured payment processes
Review medication documentation for accuracy and follow up on errors
Ensure medications are stored properly and discontinued medications are destroyed appropriately