Residential Services Director for Human Services Provider

Parzival•Phoenixville, PA

1d•Onsite

About The Position

Join Parzival Supports in Phoenixville, PA, and embark on an exhilarating journey as the Full-Time Residential Services Director for Human Services! This role offers a unique opportunity to make a profound impact on the lives of individuals in need while collaborating with a passionate team that champions problem-solving and empathy. You'll have the chance to shape services that prioritize customer-centricity and excellence, all within a vibrant and flexible workplace culture. Every day brings new challenges that fuel innovation and foster forward-thinking strategies in the social services landscape. As this position is primarily onsite, you'll cultivate connections and witness firsthand the difference your leadership makes in fostering safety and integrity in our community. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, Competitive Pay, 85% of the Medical, Dental and Vision insurances covered - 401K - 100 % covered Long-Term Disability and Basic Life insurance Life Insurance, Health Savings Account (Single $2000 - Family $4000 per year plan), Paid Time Off, Generous Paid Time Off accrual - 12 paid Holidays - Cell phone allowance, and more.... Step into a role where your vision and expertise will shine, contributing to meaningful change and personal growth in the nonprofit sector. Come be part of something truly rewarding! What it's like to be a Residential Services Director at Parzival Supports? As the Full-Time Residential Services Director at Parzival Supports in Phoenixville, PA, you will be a dynamic leader, exemplifying excellence in every interaction while fostering a culture of collaboration and respect. You will inspire your team by modeling flexibility, curiosity, and creativity, guiding staff in supporting individual independence while recognizing limitations. This role transcends administrative functions, requiring you to become an individualized advocate for residents, diligently uncovering their aspirations to promote joy and fulfillment within their lives. Here, you will evaluate the quality of life for each resident, ensuring their living situation fosters meaningful relationships and engagement within the community. Beyond ensuring safety and compliance, your strategic oversight will involve collaborating with the CEO and diverse professionals, ensuring that the holistic needs of individuals are met while bridging the gap between high-level management and day-to-day operations. Join us in making a lasting impact on lives, one day at a time!

Requirements

Master's (preferred) or Bachelor's degree in Social Work, Human Services Management or in related fields and 3 or more years of work experience.
Cultural Leadership & Mentorship Skills: You are the "Culture Carrier" for the organization.
Active Modeling: You don't just tell staff how to handle challenging situations; you step in and show them using "on-the-spot" teaching.
Professional Development: You identify where staff are struggling and arrange specific training to bridge those gaps, ensuring the team evolves alongside the residents.
Conflict Resolution: You act as a mediator to ensure that friction between staff or between staff and residents doesn't disrupt the therapeutic environment.
Person-Centered Advocacy: The role moves away from a "custodial" care model to a "fulfillment" model.
Discovery: You are responsible for unearthing the specific, often unspoken, dreams of the residents.
Community Expansion: You ensure residents aren't just "living" in a house, but are active participants in the local community, expanding their social circles and experiences.
Admissions Strategy: You help decide who joins the program, ensuring new residents are a good "fit" for the existing house chemistry.
Supervisory Rhythm: You manage the Program Managers through consistent 1:1 meetings, acting as their primary troubleshooter and performance evaluator.
Executive Partnership: You serve as the bridge between the "front lines" and the executive office.
CEO Liaison: You provide the CEO with the ground-level data needed to make high-level decisions.
Strategic Planning: As part of the Executive Leadership Team, you help shape the long-term vision of Parzival, representing the needs of both the staff and the individuals supported.

Responsibilities

Modeling effective strategies in real-time to guide staff through challenging situations.
Mediating disputes and maintaining a therapeutic environment.
Identifying areas where staff need support and orchestrating targeted training to foster growth.
Shifting the care model from custodial to fulfilling through person-centered advocacy.
Uncovering the often-unspoken dreams of residents.
Ensuring that individuals are engaged members of the community, expanding their social circles and experiences.
Assessing resident compatibility as a key player in admissions strategy.
Managing Program Managers through consistent coaching, aligning team efforts with the overarching strategic vision of Parzival.
Liaising with the CEO and contributing to executive-level planning.