Residential Services Coordinator
About The Position
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role The Coordinator Resident Service is responsible for implementing programs to address resident satisfaction with services provided during the renovation/rehabilitation process. This associate also responds to resident requests and inquiries and works to address resident concerns and issues in accordance with the company’s customer service standards.
Requirements
- Education: High School diploma or equivalent (GED) required.
- Certification or Licensures: Valid driver’s license and automobile insurance.
- Experience: 0-1 year of multi-family leasing experience or in a customer service (e.g., hospitality, retail, etc.) organization.
- Reads and writes English as demonstrated by clear and concise written and verbal communications.
- Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
- Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
- Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
- Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
- Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).
- Occasionally operates motorized vehicles such as, but not limited to, a car, truck, van or golf cart.
- Frequently transports objects of up to 30 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.
- Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
- Satisfactory completion of AVB’s Managing a Customer Service Culture within 90 days of employment in the position or the first training session offered after employment in the position.
- Any other applicable training assigned by the manager.
Responsibilities
- Communicates with residents to ensure residents are knowledgeable regarding community’s services, operating procedures, and issues during renovation/rehabilitation process.
- Responds to resident requests, works with residents to minimize/resolve problems and complaints, and follows through to ensure issue is resolved.
- Coordinates resident service issues with appropriate community staff, such as maintenance, concierge, leasing, and management and ensures resident issues are resolved in a timely manner.
- Implements all applicable AVB policies and procedures and ensures compliance as needed.
- Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations.
- All other tasks as assigned by the manager.
Benefits
- Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
- Growth based on achievement and promotion from within.
- Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
- A 20% discount on our incredible apartment homes.
- A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
