Residential Services Coordinator

LIFEMOVES•San Jose, CA

1d•Onsite

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Their mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves offers temporary housing and intensive, customized case management through site-based programs and community outreach. LifeMoves | Villa, located in San Jose, provides interim supportive housing and services to 17 families, 18 single women, and up to 3 veteran families each night. Clients receive holistic services tailored to their unique needs, including accommodations, meals, laundry, case management, and therapy, to build self-sufficiency and achieve housing stability. The team supports clients with housing, employment, benefits, and physical and behavioral health through case management, workshops, and connections to specialized resources. The Villa Residential Service Coordinator is crucial for maintaining a safe, welcoming, and smoothly running program site. This role, reporting to the Program Director, is often the first point of contact for client needs, handling both daily requests and urgent situations. The coordinator also supports volunteers, donors, and community visitors, ensuring they feel respected and informed. Key responsibilities include site security through monitoring access and regular safety checks, as well as daily tasks like client welcomes, room preparation, and supply organization. The position demands strong attention to client safety and emotional well-being, especially during stress or crisis, requiring a calm and compassionate approach to problem-solving and stability support. By fostering a supportive environment, this role helps clients feel secure and builds trust as they work towards their goals, including finding permanent housing.

Requirements

High School Diploma or GED required; 2-3 years of consistent equivalent experience in related field may substitute for formal education.
Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.
Willingness and ability to work with people from all backgrounds with care, respect, and empathy.
Understands and is committed to learning and practicing DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect.
Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure; applies de-escalation techniques to support safety and positive outcomes.
Maintains clear, unbiased, and professional documentation and communication.
Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners.
Understands job duties and performs tasks with accuracy.
Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities.
Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Sets performance goals, establishes the approach, creates a learning environment.
Manages workload effectively and meets deadlines.
Actively seeks opportunities to partner with colleagues across teams and functions.
Shares knowledge, communicates openly, and anticipates needs to support collective goals.
Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Satisfactory results of a background check
Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable

Responsibilities

Provide calm, supportive crisis response and connect clients to appropriate resources as needed
Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment.
Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed.
Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage.
Support team collaboration by creating reports, updating shift logs and participating in meetings.
Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
Conduct welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.
Fully participate in all required trainings.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Perform other duties as assigned to meet program and organizational needs.