Residential Service Technician

Plumbing Connection•Gastonia, NC

22d

About The Position

At Plumbing Connection, we're not just fixing plumbing - we're raising the standard. We're looking for a Residential Service Expert who's ready to take ownership of their craft, share their knowledge, and deliver top-notch service every time they step on a job. We believe your skills are worth more - our tiered pay model ensures you're rewarded for what you bring to the table. This role is hands-on, high-impact , and built for someone who loves solving problems, educating clients, and mentoring the next generation of plumbers - without getting bogged down in management.

Requirements

Be On Time: Respect the schedule - yours, ours, and the customer's.
Be Fair: Honest communication and ethical work, always.
Be Sharp: Bring the knowledge and experience to back up your decisions in the field.
Be Professional: Clean-cut, clean-truck, clean work - every time.
Be Organized: A neat truck = a prepared tech = a better day.
Be Thorough: Dig deep into evaluations and make sure customers fully understand their options.
Be Adaptable: Every home is different. Every customer is different. You're ready for anything.

Responsibilities

Service Excellence: Tackle a wide variety of residential plumbing challenges - from everyday service calls to more complex diagnostic work - with skill, confidence, and pride.
Problem Solving: Handle advanced troubleshooting and repairs. If it's tricky, messy, or requires thinking outside the box - you're the one we trust to get it done right.
Apprentice Mentorship: Lead by example. Offer guidance and on-the-job training to apprentices, helping them sharpen their technical skills and professional habits.
Quality Workmanship: Deliver clean, code-compliant work every time - no shortcuts, no excuses.
Continuous Learning: Stay sharp by keeping up with the latest plumbing technologies, tools, and best practices. You bring fresh ideas back to the team.
Emergency Response: Step up when customers need urgent help. Calm under pressure, quick to act, and focused on safe, effective solutions.
Clear Documentation: Complete accurate service tickets, time logs, and photo/ video reports.
Inventory Awareness: Keep your truck organized and stocked - ready to handle whatever the next job throws at you.
Client Connection: Educate homeowners about their systems, explain repairs clearly, and offer preventive maintenance tips.