Residential Service Manager

DH Pace • Atlanta, GA

15d

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our residential department in our Peachtree Corners, GA office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who enjoys working in a fast-paced service environment, please apply!

Requirements

• High School Diploma/GED required
• Must have a valid driver’s license and a good driving record
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems
• Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Nice To Haves

• Bachelor's degree preferred
• Management experience preferred
• Experienced using Microsoft Office applications

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem-solving assistance to office staff/service technicians
• Constantly monitor service technicians’ schedules to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties assigned by manager

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees