Residential Service Manager

DH Pace • Atlanta, GA

4d

About The Position

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our residential department in our Peachtree Corners, GA office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who enjoys working in a fast-paced service environment, please apply!

Requirements

• High School Diploma/GED required
• Must have a valid driver’s license and a good driving record
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems

Nice To Haves

• Bachelor's degree preferred
• Management experience preferred
• Experienced using Microsoft Office applications

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem-solving assistance to office staff/service technicians
• Constantly monitor service technicians’ schedules to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties assigned by manager

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees