Residential HVAC Service Manager

Gem Plumbing & Heating•Lincoln, RI

About The Position

As an Residential HVAC Service Manager , you will oversee HVAC operations to ensure high-quality service delivery. This role is crucial for maintaining our commitment to excellence and customer satisfaction while leading a skilled team in a dynamic work environment. Essential Job Functions All essential job functions are to adhere to "The Company" standards. Team Leadership: Hire, train, and supervise department staff. Provide guidance, coaching, and support to team members. Set performance targets and conduct regular performance evaluations. Monitor project progress and address any issues or delays. Budget Management: Monitor financial performance and manage the department's budget accordingly. Monitor expenses, labor hours and revenue, making adjustments as needed. Identify opportunities for cost savings or revenue growth. Customer Service: Ensure excellent customer service and satisfaction. Handle customer inquiries, complaints, and escalations as needed. Adhere to The Company's customer service standards and protocols. Continuous Improvement & Compliance: Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction. Stay updated on industry trends, technologies, and best practices. Collaborating with other departments. Ensure that all service activities comply with relevant laws, regulations, and safety standards. Follow and maintain "The Company" safety protocols. Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs. Strategic Initiatives: Analyze market trends and competitor activities to identify business opportunities Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management Identify and analyze cost drivers and trends impacting profitability of your department Provide reports on department performance for upper management, as requested/needed. Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly. Project Planning: Collaborate with sales and customer service and/or coordinator teams to understand project requirements. Create detailed installation plans, including timelines, resource allocation, and budget estimates. Ensure all necessary equipment, materials, and resources are available for each project. Other Job Duties: Perform any other duties as required or assigned by direct supervisor or upper management.

Requirements

Bachelor's Degree or equivalent years of experience in the trade industry
7-10 years of experience in the trade industry
Strong knowledge of systems, local codes, and best practices.
Proficiency in project management methodologies, including planning, budgeting, and resource allocation.
Excellent leadership, communication, and negotiation skills.
Problem-solving and decision-making abilities.
Familiarity with safety standards and regulations.
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 75 lbs.
Must have a RI, MA or CT Journeyman or Master license to qualify for the $10,000 Sign On Bonus!!!

Responsibilities

Team Leadership: Hire, train, and supervise department staff.
Provide guidance, coaching, and support to team members.
Set performance targets and conduct regular performance evaluations.
Monitor project progress and address any issues or delays.
Budget Management: Monitor financial performance and manage the department's budget accordingly.
Monitor expenses, labor hours and revenue, making adjustments as needed.
Identify opportunities for cost savings or revenue growth.
Customer Service: Ensure excellent customer service and satisfaction.
Handle customer inquiries, complaints, and escalations as needed.
Adhere to The Company's customer service standards and protocols.
Continuous Improvement & Compliance: Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
Stay updated on industry trends, technologies, and best practices.
Collaborating with other departments.
Ensure that all service activities comply with relevant laws, regulations, and safety standards.
Follow and maintain "The Company" safety protocols.
Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
Strategic Initiatives: Analyze market trends and competitor activities to identify business opportunities
Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management
Identify and analyze cost drivers and trends impacting profitability of your department
Provide reports on department performance for upper management, as requested/needed.
Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
Project Planning: Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
Create detailed installation plans, including timelines, resource allocation, and budget estimates.
Ensure all necessary equipment, materials, and resources are available for each project.
Perform any other duties as required or assigned by direct supervisor or upper management.