Residential Service Coordinator (Case Manager) II

Volunteers of America•Baltimore, MD

39d•$55,000 - $58,000

About The Position

Resident Services Coordinator II (RSC II) is responsible for developing, coordinating and monitoring the individual program plan for each resident assigned to them. This includes the intake-assessment-program review team process, employment-vocational-educational activities, and progress and treatment activities.

Requirements

The RSC II position requires a Bachelors Degree in a field of human services, criminal justice, social work or other related field.
With 1 year of employment experience in human services, corrections, or community- based services provision with various populations is required.
RSC II candidates should possess effective oral and written communication skills.
Ability to develop effective working relationships with residents, staff and community partners are also required.
Strong organization skills, problem-solving skills and judgment are desired.
Preference will be given to those with proven record keeping, report writing skills and other case management skills.
The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs.
This position may require driving a company and/or personal vehicle. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
Valid drivers license in jurisdiction of residence
Valid vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
May be required to drive a van
Acceptable Criminal background check
Negative Drug and Negative Tuberculosis screening
CPR/First Aid Certification must be acquired within 60 days of employment and maintained once employed.
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
Operating office equipment requiring continuous or repetitive hand/arm movements.
The ability to remain in a sitting position for extended periods of time

Nice To Haves

Experience with community corrections services is preferred.

Responsibilities

Conduct intake procedures with assigned residents (e.g., review BOP regulations, Agency/program policies, rules & regulations regarding employment, privileges, contraband, conduct).
Work with assigned resident(s) to develop & implement individual program plans, goals, & meet with residents on an on-going basis to ensure compliance (e.g. review program reports, logs regarding conduct, completion of assigned tasks, incident reports).
Supervise, monitor, and document the needs of assigned residents identifying and coordinating appropriate activities and participation, in-house and in the community, including educational/vocational/ employment acquisition and performance activities.
Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.
Participate as needed in the provision of programs groups/classes, including counseling programs, T-DAT and out-patient treatment programs.
Coordinate and monitor resident releases from VOAC including the development and verification of community release plans in compliance with program procedures.
Maintain complete resident files on each assigned resident in compliance with program procedures, Federal Bureau of Prisons and ACA standards.
Document and record case activities and reports via the electronic case management database; review case files to ensure on-going audit-ready status.
Participate in Program Review Team Meetings.
Act as an advocate for assigned resident(s) with outside entities, which provide needed programs & services (e.g., housing, employment, alcohol, substance abuse, prescription drugs) in order to determine client eligibility, ensure program criterion are met, identify barriers to success and ways to overcome such.
Perform coverage duties as needed (e.g., conduct alcohol/drug testing, issue incident reports, maintain logs, files, records; screen visitors; respond to inquiries from family members, probation/parole authority authorities regarding violations).
Drive on company business and/or transport clients as required.
Participate in the provision of pre-service and in-service training for staff as directed.
Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.
Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.
Attend staff meetings and other VOAC work-related meetings and functions.
Assist in ensuring the facility's compliance with the American Correctional Associations standards for accreditation.
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
Perform other duties as assigned.