Residential Sales Consultant I

Service Experts • Richmond, VA

3d • Onsite

About The Position

The Residential Sales Consultant is an outside sales position responsible for developing and closing residential sales and services opportunities through customer education and presentations, using traditional lead-generation techniques as well as internal, lead pipelines. Present comfort options of residential HVAC and water heater products and services to new and established customers. Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction. Create relationships with prospective customer and referral as well initiating calls to generate sales. Work collaboratively with technical team members, onsite, to promote and ensure a 100% customer satisfaction experience. Remain up to date on the latest industry trends, service methods, systems and technology available within the market and the business. Our Residential Sales Consultant (RSC) are highly ambitious, results-oriented, and self-motivated individuals. Skilled in providing innovative, customer-related recommendations, developing effective proposals, handling negotiating and closing sales.

Requirements

• At least a High school degree or GED.
• Prior sales experience, with a preference for experience with direct selling to consumers
• Strong selling and business-development skills.
• A demonstrated ability to effectively communication concepts to a variety of audiences.
• Demonstrated commitment to the delivery of high-quality, customer-focused service.
• Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate that into business solutions the business can offer.
• Valid driver’s license with acceptable driving record.
• Ability to consistently demonstrate a positive attendance record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to meet physical demands - climb ladders and/or attic stairs, to maneuver in attics, basements, and crawl spaces to access HVAC units, in order to assess customer requirements and take measurements.

Nice To Haves

• A Bachelor’s degree or related professional sales certifications preferred.

Responsibilities

• Developing and closing residential sales and services opportunities through customer education and presentations
• Using traditional lead-generation techniques as well as internal, lead pipelines
• Presenting comfort options of residential HVAC and water heater products and services to new and established customers
• Bolstering the customer experience through a consultative sales approach focused on customer retention and satisfaction
• Creating relationships with prospective customer and referral as well initiating calls to generate sales
• Working collaboratively with technical team members, onsite, to promote and ensure a 100% customer satisfaction experience
• Remaining up to date on the latest industry trends, service methods, systems and technology available within the market and the business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees