Residential Sales Consultant

Pella Corporation•Plymouth, MI

11d•Hybrid

About The Position

Pella Corporation is accepting applications for a Resident Sales Consultant for the greater Southern Michigan market. The Residential Sales Consultant is responsible for selling Pella windows and doors directly to homeowners for replacement projects. Through in-home sales appointments and following a structured selling process the consultant will understand the customer’s wants and needs and translate our product offerings to match. The consultant will strive for first-time close and will deliver effective follow-up as needed to close the rest. It is expected that all Residential Sales Consultants will proactively create self-generated leads such as new referrals through customer relationship networking to drive sales goals and maximize earning potential. The ideal candidate will be results driven, have outside sales experience, and thrive in a fast-paced environment. Pella Corporation offers the following: Salary and uncapped commission Milage reimbursement Hybrid work environment that includes your home office & appointments in the customer's home Full benefits package which includes medical, dental, and vision Health savings and flex spending accounts Company paid life insurance Company paid short/long term disability insurance 401k with company match In-depth training program that includes virtual & hands on learning Smartphone, tablet, laptop, and product samples provided Nationwide career growth opportunities

Requirements

Able to quickly earn trust and credibility with customers
Provide superb customer service and generate referrals from one customer to others
Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
Able to negotiate, build value and address objections towards closing a sale
Works collaboratively with Pella team members and customers
Able to grasp technical concepts related to general construction
Strong problem-solving skills
Energized by meeting and engaging new people, skilled networker
Tenacious, able to persevere through sales challenges and setbacks
Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available
Seeks out internal experts and utilizes their knowledge
Adaptable to changing processes and priorities
Works well without close supervision but always keeps their manager informed.
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.
Individual’s motor vehicle record must also comply with company requirements.
Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
Ability to read and analyze documents related to contracts and work documents.
Ability to write reports and business correspondence.
Ability to verbally present information and respond to questions from customers, managers, and the general public.
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.
The vast majority of travel will be local.
Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

Responsibilities

Achieving individual sales and customer satisfaction goals and objectives.
Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
Striving to close the sale during all customer interactions.
Ensuring quotes and orders are accurate following company sales process.
Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
Be available for customer appointments during evenings and weekends, in addition to weekday hours.
Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
Conducting after-sales follow-up with customers and developing lead and referral generation.
Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Benefits

Salary and uncapped commission
Milage reimbursement
Hybrid work environment that includes your home office & appointments in the customer's home
Full benefits package which includes medical, dental, and vision
Health savings and flex spending accounts
Company paid life insurance
Company paid short/long term disability insurance
401k with company match
In-depth training program that includes virtual & hands on learning
Smartphone, tablet, laptop, and product samples provided
Nationwide career growth opportunities