Residential Sales Associate

DCC Propane•Paducah, KY

31d•Onsite

About The Position

The Customer Sales Associate will provide exemplary service solutions to customers and focus on residential sales, up-selling for current customers as well as focusing on new customers. Responsible for helping customers by providing product and service information in a friendly, confident, and articulate manner. Role will provide innovating customer needs solutions in a timely and efficient manner.

Requirements

High School Diploma / GED
1+ years of proven work experience in customer service or inside sales
Basic to intermediate proficiency in Word, Excel and Outlook
Excellent phone skills and personality and computer literacy
Exceptional verbal and written communication skills required
Must be able to work independently and effectively manage time
Take responsibility regarding all aspects of daily tasks and actions
Ensure all paperwork is complete and accurately submitted in a timely manner
Ability to flourish with minimal guidance, be a proactive initiator
Ability to negotiate well and be comfortable working with pricing numbers
Great listening skills and the ability to position our solutions to customer problems and pain points
Talent for communicating clearly over the phone and in writing via email
Ability to remain positive in all interactions and develop strong customer relationships
Strong organizational skills and attention to detail
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
Effectively collaborate with leadership and employees to establish goals and standards
Demonstrate a strong commitment to customer service and safety
Ability to be a positive representative of the Company both internally and externally
Ability to always work with respect and cooperation with fellow employees and customers. Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position
Attend all training and/or in-services
Complete all PERC and other online training in a timely manner
Daily attendance at the worksite is required

Nice To Haves

Minimum 2 years in an office environment preferred

Responsibilities

Provide exceptional customer service and solutions to all current and prospective customers.
Engage customers by offering solutions to better streamline service offerings on behalf of customers, such as telling them about the advantages to tank monitoring, converting from will call to routed, e-statements/e-invoicing, converting to budget customer, converting to online bill pay or autopay, etc.
Actively upsell or cross-sell to current or new customers.
Handle inbound new customer inquiries from web forms and inbound calls
Driving COT to BOT conversions
Support with outbound prospecting, executing marketing initiatives, pipeline generation, and conversion of current customer will-call to auto-route plans
Provide customer sales quotes, follow up with prospective customers following a quote to ensure questions are answered and to land the sale
Record marketing activity and sales successes for tracking purposes
Ensure target goals and KPI are achieved for each tracking period
Check webform inquiries throughout the day
Sell customers on advantage for tank monitoring
Marketing tracking and reporting
Customer Outreach (KPI's)
Convert will call to routed
E-statements/E-invoicing
Ask for 5-star google reviews
Convert to budget customer
Convert to online bill pay customer
Convert to autopay customer