Residential Relief Staff

ARC COMMUNITY SERVICES INC • Fond du Lac, WI

1d • Onsite

About The Position

This position is for a Residential Overnight/Weeknight/Weekend Counselor within a Women’s Residential Program in Fond Du Lac, WI. It offers a great opportunity for students or individuals seeking meaningful experience in the human services field. The role involves being a steady, supportive presence for women working toward safety, stability, recovery, and independence, many of whom are justice-involved, parenting, or healing from trauma. The counselor plays a vital role in creating a safe, structured, and respectful environment. This position is ideal for mission-driven, dependable individuals interested in gaining hands-on experience in women-centered residential services, substance use recovery, and trauma-informed programming, joining a collaborative team committed to empowerment, accountability, cultural humility, and dignity.

Requirements

• Ability to role-model healthy decision-making, boundaries, and respectful communication.
• Interest in women’s services, human services, behavioral health, or criminal justice.
• Ability to remain calm, compassionate, and professional in a structured residential setting.
• Strong communication skills and ability to work collaboratively within a multidisciplinary team.
• Reliability, sound judgment, and commitment to consistency and fairness.
• Ability to supervise daily living activities and maintain safety in an alternative treatment setting for women.

Nice To Haves

• Associate’s degree in human services or a related field.
• Experience in residential services, behavioral health, substance use recovery, or work with justice-involved women or mothers.

Responsibilities

• Provide direct supervision, structure, and supportive presence to women residents during assigned overnight and/or weekend shifts.
• Maintain a safe, calm, and respectful living environment that supports recovery and emotional regulation.
• Conduct and document resident safety and quality assurance checks at least hourly during overnight shifts.
• Enforce program expectations consistently while using a trauma-informed, gender-responsive approach.
• Respond to crises using approved de-escalation and crisis intervention techniques.
• Follow emergency protocols and contact On-Call Staff as required.
• Observe and document medication self-administration in accordance with agency medication administration guidelines (this role does not administer medications).
• Provide basic first aid and seek emergency medical care when necessary.
• Assist with resident transportation needs, including distributing bus tokens when appropriate.
• Maintain building security, including locking doors and windows, activating alarms and exterior lighting, and ensuring an orderly overnight environment.
• Respond appropriately to emergencies, including contacting police, fire, or medical services when warranted.
• Identify and report maintenance or safety concerns to the Program Manager.
• Serve as a professional and respectful agency representative to neighbors, visitors, volunteers, and community partners.
• Maintain clear and timely communication through log notes, shift reports, and staff consultation to support continuity of care.
• Provide thorough shift crossover communication to incoming staff.
• Support coworkers with resident needs as appropriate.
• Attend relief staff meetings with the Program Manager as requested.
• Model expectations and job duties for new or training overnight staff.
• Supervise residents during recreational activities and daily/weekly house responsibilities.
• Assist with resident orientation, including program expectations, safety procedures, visitation policies, and first-week requirements.
• Support women’s adjustment to the program by reinforcing routine, accountability, healthy boundaries, and family/children’s visitation.
• Assist the SUD Counselor with monitoring for substance use, including conducting urinalysis and breathalyzer screenings, documenting results, and consulting On-Call Staff as needed.
• If infants reside in the facility, follow the Baby Care Manual and support mothers with infant care in a respectful, nonjudgmental manner.
• Work scheduled shifts reliably.
• If unable to work due to illness or emergency, make every reasonable effort to secure coverage.
• Complete all required documentation in accordance with agency policies and confidentiality standards.
• Orient visitors and volunteers to program rules and expectations as needed.

Benefits

• Purpose That Matters: Support women on their recovery journeys while strengthening families and communities.
• Experience That Builds Careers: Gain hands-on experience in women-centered residential care, substance use recovery, and justice-involved programming.
• A Supportive, Trauma-Informed Team: Work with dedicated professionals who value collaboration, learning, and gender-responsive care.
• Competitive Compensation: Earn a higher rate for overnight shifts while building transferable skills in the human services field.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees