Residential Program Manager - Hampshire Park

Pinnacle Services•Golden Valley, MN

7d•$24

About The Position

Residential Program Manager Description: Looking to advance your human services career in a community residential services setting? Want to join a team that is flexible, responsive, and knowledgeable? Our mission at Pinnacle Services is to ensure that quality services are provided to the people we serve, so that they may achieve their full potential and realize their dreams. Do you share our values? Come work with us! We are seeking a full-time Residential Program Manager to oversee the day-to-day operations of our residential site located in Golden Valley.

Requirements

Driver’s license, current automobile insurance, and access to reliable transportation
At least one year of direct care experience working in a 245D licensed setting
Previous supervisory experience.
Experience using Therap
Meet one of the following DHS Program Coordinator Standards: possess a baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; possess an associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; possess a diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; or possess a minimum of 50 hours of education and training related to human services and disabilities; and possess four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified.
Ability to refrain from power struggles at all times
Excellent verbal communication skills to avoid misinterpretation and misunderstanding
Excellent written communication skills to properly complete daily documentation, incident reports, etc.
Ability to maintain clear and appropriate boundaries with individual served; be friendly, yet remain professional in the role
Ability to strictly follow established protocols and positive support plan
Excellent problem-solving skills; ability to adjust approach quickly in response to mood or behavior changes
Ability to avoid bribes and rewards in response to challenging behavior

Nice To Haves

3 years of direct care experience in a 245D licensed setting
2 years of supervisory experience in a 245D licensed setting
Knowledge of the basic skills used in DBT (Dialectical Behavior Therapy)
Experience working with individuals with RAD, PTSD, FASD, Bipolar Disorder, and Borderline Personality Disorder

Responsibilities

Oversight of site operations and program service delivery including medication administration, coordination of medical appointments, meal planning/preparation, transportation, maintenance, implementation of program plans, data collection/documentation, site cleanliness, maintaining supplies and groceries
Coordination of staff scheduling to ensure consistent service delivery
Ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service delivery requirements
Providing active support and direct care to individual(s) with developmental disabilities and/or mental health diagnoses, including personal and medical cares as necessary
Providing initial and ongoing training, direct supervision, and coaching of Direct Support Professionals
Ensuring medication administration compliance through regular review, observation, and follow up on medication errors.
Prioritizing the use of person-centered practices and positive strategies to support the individual(s) served in the quality of life they want to live, and the skill sets they would like to develop to support that quality of life
Serving as the emergency contact and first point of contact for individual(s) served, Direct Support Professionals, and external stakeholders/Support Team