Residential Program Manager - Behavioral Health

Behavioral Health Allies•Kansas City, KS

About The Position

Responsible for the management and oversight of operations in designated residential or crisis location(s). Ensures the compliance and quality assurance measures set forth by the organization and other regulatory bodies.

Requirements

A minimum of two years of management and supervisory experience
Bachelor’s Degree in a related field and/or equivalent work experience preferred

Nice To Haves

Experience working with challenging behaviors is preferred

Responsibilities

Responsible for oversight of the training and supervision of all staff within the assigned locations, including upcoming expirations in mandatory trainings and completion of OJT Checklist.
Responsible for displaying confidence, maturity, flexibility and professionalism when working with staff, the individuals we serve, families and community contacts
Manage and monitor budgets and expenses of homes.
Ensure the accuracy and timeliness of all reports and deadlines
Ensure compliance with all DMH guidelines
Assist in an on-call rotation
Work with clinicians and Shift Supervisors to ensure all Behavioral Plans are implemented with fidelity
Manage attendance for all direct reports and oversee the attendance policy (as evidenced by weekly audits of points trackers)
Audit timecards to ensure proper cost centers and allocations for each pay period
Provide approvals for employee relations issues (performance feedback, hiring, terminating, etc)
Lead monthly staff trainings and meetings for each location
Collect and present findings from all fidelity checks conducted
Scheduled and regular review of video footage in assigned homes
Provide strong leadership and motivation for staff
Be aware of risk management and follow all safety procedures. Participation in the investigation process.
Submission of census, expense reports, mileage, PEX and end of month reporting.
Problem-solve situations and communicate quickly and effectively to involved parties regarding any problems and/or concerns
Ensure the maintenance and repairs of the home, equipment, and vehicles
Ensure the health and safety of all individuals
Will perform other duties as required by manager as necessary
Provides support to individuals using person centered language.
Reminds and coaches employees to use person centered language
Participates in client’s person centered planning techniques
Uses effective and sensitive communication skills to build rapport with individuals served and employees
Uses modes of communication and terminology that are appropriate to the communication needs of the individual served
Attends all required team meetings and staff meetings
Assist and lead crisis event with clients as needed
Has the ability to identify a crisis, diffuse the situation, and determine an intervention strategy. Contacts necessary supports as needed. Able to ensure that the staff they supervise has the ability to respond appropriately to crisis
Monitors crisis situations, discusses the incident with authorized staff and participants, adjusting supports and the environment, complies with regulations for reporting. Able to train staff on managing crisis events
Completes video fidelity checks to provide necessary training and feedback
Is an active and compliant participant in any internal and external investigations following a crisis event.
Transport and support community errands, visits and medical appointments with individuals served as needed
Maintains valid driver’s license and low-risk driving record, in accordance with company guidelines. Reports any and all traffic infractions (on or off the job) to supervisor in a timely manner
Management of expenses in assigned location(s)
Participate and lead the intake process of new clients