Residential Program Manager

Waystone Health & Human Services • Lawrence, MA

168d • $46,800 - $52,264

About The Position

As our Residential Program Manager, you will manage all aspects of the group home. The house consists of four to eight Individuals, ages 22 and up, with intellectual and developmental disabilities. You will develop Individual Support Plans (ISPs) and work with your team of direct care professionals to increase each person’s level of independence and sense of belonging. Overseeing 24/7 operations, you will have on-call responsibilities and will need to be flexible for evening, weekend and holiday coverage. This is a 40-hour exempt full-time position.

Requirements

• Bachelor's degree in Human Services or a related field may substitute for required experience.
• High School Diploma or GED with at least three years’ experience working with Intellectual/ Developmental Disabilities.
• Supervisory and administrative experience in a residential or human services setting.
• Proven ability to foster a supportive and collaborative environment for staff and Individuals.
• Ability to read, write, and comprehend English to accurately follow the Individual Service Plan (ISP), document services provided, and communicate effectively.
• Strong organizational and multitasking abilities; skilled in problem-solving.
• MAP (Medication Administration Program) Certification; training is offered by Waystone to acquire certification within 6 months of employment.
• CPR/First Aid; training is offered by Waystone to acquire certification within 3 months of employment.
• Valid driver’s license in good standing with at least one year of driving experience.
• Proficiency with Microsoft Office and general computer literacy, including experience with data management systems and recordkeeping platforms.

Responsibilities

• Hire, train and coach staff, ensure all program staff training requirements are met and maintained.
• Provide ongoing supervision, feedback, and performance support to team members.
• Develop and implement Individual Support Plans for each person served in collaboration with the clinical team.
• Train and monitor staff to ensure consistent, high-quality care.
• Ensure quality health care for each individual and promote a healthy lifestyle within the home.
• Ensure timely scheduling and completion of all routine and follow-up medical appointments.
• Monitor that all medical and clinical recommendations are followed by all staff.
• Collaborate with all service providers; Nurses, Clinicians and Day Programming to meet behavioral and medical needs.
• Build and maintain positive relationships with family members and guardians.
• Communicate proactively and professionally regarding individual care.
• Coordinate and prepare for family and team meetings as needed.
• Train staff in best practices for working with families.
• Ensure records are updated as required (medication lists, doctor’s orders and medical documentation).
• Oversee medication orders and administration through daily and weekly checks.
• Provide emergency and on-call coverage as needed.
• Respond to incidents, manage call-outs, schedule per diem staff, complete on-call reports, and provide shift coverage if necessary.

Benefits

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees