Residential Program Manager, Level 3 (28304)

We Do Life...Together • Naugatuck, CT

4d • $66,000 - $69,000

About The Position

The Residential Program Manager position is responsible for direct oversight of one or more residential group homes providing service to Individuals with intellectual developmental disabilities or on the Autism spectrum. To be successful in this role, the incumbent must be highly organized, have solid technical and software skills, and be adaptable with strong leadership skills. A knowledge of the State of Connecticut Department of Developmental Services’ (DDS) regulations and policies with strong verbal and written communication skills and the ability to work with multiple team members and departments is required.

Requirements

• An associate degree or working towards a bachelor’s degree
• Minimum of 2 years’ management experience preferably in the Human Service field
• Must have a solid command of Microsoft 365 including Excel, SharePoint, PowerPoint, Word, and Outlook
• Since local travel using company vehicles is required, a valid driver’s license and clean driving record are needed
• Must be flexible and willing to work weekends and holidays
• Requires 2nd shift presence based on residential needs
• Required participation in a rotating on-call staffing schedule
• Must be able to perform unannounced 3rd shift spot checks at group home locations
• Skill based assessments are required for this position
• Desire to ensure greater good for our individuals
• Ability to work independently and as a team member
• Strong leadership / managerial skills
• Ability to work under pressure and in fast-paced environment
• Strong prioritization skills
• Proven computer /software skills
• Excellent verbal and written communication skills
• Resourcefulness / problem solving abilities
• Flexibility
• Multitasking abilities
• Results oriented
• Time management
• Strong sense of accountability
• Demonstrating respect
• Self-starter / initiative

Nice To Haves

• Knowledge and understanding of Intellectual Developmental Disabilities and experience managing individuals / agency relationships including regulations, funding guidelines, and program models including CLA’s, CRS’s and IHS a plus
• Experience with Paycom and Therap a plus

Responsibilities

• Group Home Oversight/ Management:
• Responsible for the daily operations and management of one or more group homes
• Ensure adequate staffing coverage 24 /7 for individuals residing in the home by managing staff scheduling to required supervision ratios
• Plan and assign work to employees to ensure completion of tasks and responsibilities related to provision of supports and services to Individuals served
• Ensure compliance with all DDS, agency, and other regulatory oversight agency policies and procedures
• Develop and implement effective operational procedures which enable success as needed
• Complete all required documentation accurately and on time
• Utilize all company systems, software, processes, etc. as required. Ensure staff are using correctly as well
• Individuals Care:
• Ensure the needs of the individuals are met consistently and in accordance with the individuals’ plan so they can live their best lives. This includes but is not limited to medical, behavioral, vocational needs, transportation, etc.
• Maintain and update individuals’ plans as needed in accordance with state and agency requirements
• Assist and instruct the individuals in the program with the activities of daily living and community participation
• Provide direct care coverage as needed
• Team Leadership / Management:
• Direct oversight of a team of Direct Support Professionals including scheduling, performance management and employee development
• Ensure team members always have all required trainings and certifications
• Lead team meetings and ensure all team members have all required information to successfully do their jobs
• Facilitate staff trainings as needed
• Business Partner Relationships and Communications:
• Establish successful working relationships with supporting/sister teams and departments
• Communicate regularly to management team on program performance, successes, and issues
• Partner with other leaders and administrative team members to share expertise and insights
• Identify and participate in projects / initiatives that contribute to long-term excellence and individuals’ growth
• Other:
• Develop an understanding of the workings of each department and team in the company
• Perform special projects / assignments as needed
• Use technology for the completion of specified job duties
• Perform on-call duties as assigned, responding to on-site emergencies as needed
• Since local travel using company vehicles is required, a valid driver’s license and clean driving record are needed
• Must be flexible and willing to work weekends and holidays
• Requires 2nd shift presence based on residential needs
• Required participation in a rotating on-call staffing schedule
• Must be able to perform unannounced 3rd shift spot checks at group home locations
• Skill based assessments are required for this position

Benefits

• Rewarding Longevity Incentives Await!
• Join our team and earn a $500 longevity incentive after just one year of employment! But that’s not all—your loyalty pays off even more over time, as your longevity incentives will grow the longer you’re with us. We’re proud to reward not only exceptional performance but also the dedication of our team members as they thrive and grow within our agency. Don’t wait—apply today and take the first step toward joining a team that truly values and rewards its people!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree