Residential Mortgage Administrator

CMLS Financial

6d

About The Position

Our customers shouldn’t have to worry about tax deadlines, and thanks to you, they won't. You’ll be the behind-the-scenes hero ensuring that every municipal payment is flawless, protecting the homes and businesses of Canadians from coast to coast.

Requirements

• Excellent written and verbal communication skills, with a customer-focused approach.
• A results-driven mindset with a high level of accountability and ownership over work.
• Bilingual (French/English) speaking.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines.
• Demonstrated proficiency in Google Sheets.

Nice To Haves

• Experience working in residential mortgage or tax administration will be considered an asset.

Responsibilities

• Manage Tax Deadlines: Take charge of processing municipal tax payments across Canada, ensuring 100% accuracy and strict adherence to timelines.
• Support Our Customers: Act as a helpful point of contact for tax-related inquiries, resolving payment shortfalls and arrears with professionalism and empathy.
• Bridge the Gap: Collaborate daily with municipalities, brokers, and internal departments to keep accounts up-to-date and operations flowing.
• Maintain Digital Integrity: Keep meticulous notes and records in our systems, ensuring all documentation follows company policy and protects client privacy.
• Problem-Solve Daily: Identify and resolve administrative errors or payment hurdles, escalating complex issues to management when needed.
• Improve the Process: Learn our workflows inside and out, offering fresh eyes to help us find better, faster ways to serve our customers.

Benefits

• Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
• Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
• Benefit from a generous time-off policy including 4 weeks vacation per year.
• Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service.
• We own beautiful offices in across Canada for those who wish to collaborate in-person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed