RESIDENTIAL MANAGER
Apis Services Inc•Wilmington, DE
•$48,485
About The Position
The Assistant Program Director supports daily operations of a behavioral health program serving individuals with mental health, substance use, and co‑occurring conditions. The role helps ensure high‑quality, trauma-informed, recovery‑oriented services while maintaining compliance, supporting staff, and promoting participant engagement.
Requirements
- Bachelor’s degree (or equivalent experience).
- 2+ years in behavioral health, social services, or program management.
- Knowledge of trauma‑informed, recovery‑oriented care and confidentiality standards.
- Strong communication, organization, and time‑management skills.
- Proficiency with Microsoft Office and EHR systems.
Nice To Haves
- Supervisory experience preferred.
- Familiarity with Medicaid billing and behavioral health regulations.
- Experience with underserved or high‑need populations.
- Knowledge of local behavioral health systems and community resources.
Responsibilities
- Program Oversight
- Assist with daily program operations, scheduling, and service delivery.
- Ensure compliance with licensing, Medicaid, and behavioral health regulations.
- Support incident reporting, risk management, and quality improvement.
- Staff Support
- Help recruit, onboard, and train staff.
- Provide coaching and support during crises or complex cases.
- Contribute to team meetings and promote a collaborative, trauma‑informed culture.
- Program Development
- Support implementation of interventions, groups, and wellness activities.
- Participate in audits, evaluations, grant projects, and process improvement.
- Participant Engagement
- Build supportive professional relationships.
- Assist with care coordination, engagement, and retention efforts.
- Address participant needs and promote a safe, respectful environment.
- Administrative & Compliance
- Assist with budgeting, documentation, billing support, and reporting.
- Maintain accurate records in EHR systems and prepare required reports.
- Collaboration
- Coordinate with internal departments and represent the program externally.
- Strengthen relationships with referral sources and community partners.
Benefits
- Medical, Dental, and Vision benefits
- 401k, Life, Disability Insurance
- Generous Paid Time Off (PTO)
- Paid Training, Career Advancement
- DailyPay - A benefit that allows you to access your pay when you need it
- HSA, FSA
- Life Assistance Program
- A Great Team Environment
- Competitive Wages
- Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
