Residential Manager

RAY GRAHAM ASSOCIATION FOR PEOPLE WITH DISABILITIES

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About The Position

About Ray Graham Association
Ray Graham Association for People with Disabilities (RGA) is a nonprofit organization dedicated to supporting people with disabilities to live meaningful, self-directed lives. We are committed to person-centered practices, quality services, and regulatory excellence across all programs.

Position Overview
The Residential Manager (RM) provides on-call leadership, supervision, and quality oversight for Community Integrated Living Arrangement (CILA) homes serving adults with developmental disabilities throughout DuPage County. This role supports approximately 3–4 CILA homes and ensures continuity of care, regulatory compliance, and adherence to RGA’s policies and service standards outside of regular business hours.
The RM supervises Community Support Supervisors (CSS) and provides guidance and support to Direct Support Professionals (DSPs) during emergent or high-priority situations.

Requirements

• High School Diploma or GED required.
• Certified as a DSP on the IDPH Health Care Worker Registry.
• Minimum of 3 years’ experience supporting individuals with developmental disabilities.
• Prior supervisory or lead experience in residential or community-based services.
• Knowledge of CILA regulations and person-centered service delivery.
• Ability to make sound decisions under pressure and respond effectively to emergencies.
• Valid Illinois driver’s license, acceptable driving record, and reliable transportation.
• Availability to work on-call, including evenings, nights, weekends, and holidays.

Nice To Haves

• Bachelor’s degree in Human Services, Social Work, Psychology, Special Education, or a related field (or equivalent experience).
• Experience overseeing multiple residential sites.
• Familiarity with Council on Quality and Leadership (CQL) principles.
• CPI, First Aid/CPR, and medication administration certifications (or ability to obtain).

Responsibilities

• Provide on-call operational and supervisory support to CILA homes.
• Ensure compliance with IDHS/DDD and BALC regulations.
• Respond to staffing issues, medical or behavioral emergencies, facility concerns, and reportable incidents.
• Support and guide Community Support Supervisors with decision-making, incident response, and staffing coverage.
• Promote person-centered practices aligned with Person Centered Plans and CQL Personal Outcome Measures.
• Conduct on-site or remote quality checks as needed.
• Coordinate with nursing, clinical, maintenance, and leadership staff during emergencies.
• Ensure timely, accurate documentation and follow-up of incidents and corrective actions.
• Communicate trends, concerns, and resolutions to program leadership.

Benefits

• Benefits include medical, dental, vision, paid time off (PTO), retirement plan, mileage reimbursement, and professional development opportunities.

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees