Residential Loan Servicing Representative - Clearfield, PA

Mid Penn Bancorp•Clearfield, PA

38d•Onsite

About The Position

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Residential Loan Servicing Representative in Clearfield, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Position Overview The Residential Loan Servicing Representative is responsible for performing a variety of duties to support the residential loan servicing function. As an integral member of the lending team, this individual will monitor pending and current loans, and related transactions. The Residential Loan Servicing Representative will provide support for internal and external customers and team members and must fully demonstrate the organization's Unwavering Service Standards. This is a 100% onsite position in Clearfield, PA

Requirements

A high school diploma or equivalent.
A minimum of one (1) year related experience required.
Moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; moderate typing and PC skills, including knowledge of Microsoft Excel, Access, and Word; loan processing; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills.

Nice To Haves

Familiarity with various types of loans preferred.
Banking experience and/or knowledge of residential loans strongly preferred.

Responsibilities

Performs loan maintenance changes to the core system in accordance with current maintenance procedures as needed to include:
Processes address changes, in accordance with current address change procedures.
Adds, and maintains, AFT and ACH loan payment information in the core system.
Completes billing maintenance and creates manual billing notices.
Responds to internal and external customer inquiries via phone and the ticketing system.
Reviews new notes audit report for accurate escrow boarding.
Produces disbursement checks for escrow excesses/refunds.
Remits daily/monthly reporting and funds to Freddie Mac, Fannie Mae & Federal Home Loan Bank. Reconciles secondary market serviced loan portfolio accounts.
Processes money wire to Federal Home Loan Bank
Reports active/delinquent status updates to USDA; remits USDA servicing fees.
Requests paid serviced loan documents from the third-party document custodian.
Reviews daily transaction exception reports and makes appropriate corrections.
Prepares and processes loan payments.
Processes incoming hazard and flood insurance correspondence.
Completes work with exceptional accuracy and attention to detail.
Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.
Handles direct communications, both written and verbal, with customers and other parties.
Handles customer telephone calls.
Completes account research and makes appropriate corrections, including payment adjustments.
Performs Branch Capture end of day processing.
Performs duties of other Loan Servicing personnel as needed.
Ensures work tasks and activities are completed in compliance with company policies and industry regulations.
Maintains confidentiality of customer information.
Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities.
Regular and predictable attendance is required.

Benefits

Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.
In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.

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