Consumer Loan Servicing Representative

Blaze Credit Union • Saint Paul, MN

just now • $23 - $25 • Onsite

About The Position

Role: Consumer Loan Servicing Representative performs a variety of support duties including assisting members and employees with questions regarding lending products and services by phone, messages, chats, and email. Weekly schedule includes Saturday rotation. Job Type: Full-time, on-site at our office in St Paul, MN

Requirements

• Minimum high School degree or equivalent
• Minimum 1-year financial institution experience
• Customer Service experience preferred
• Strong verbal and written communication skills
• Computer skills including Microsoft products
• Knowledge of DNA core financial platforms desire
• Ability to work in a fast-paced environment and manage multiple tasks
• Ability to proactively respond to members/employees to problem-solve based on guidelines; written communications are based on templates but can be modified.
• Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Nice To Haves

• Customer Service experience preferred
• Knowledge of DNA core financial platforms desire

Responsibilities

• Answers incoming phone calls and chats about servicing current consumer loans
• Assists members by taking payments over the phone through SWBC
• Assists members with payment options, set up and changes
• Completes requests for payment reversals/recasts
• Initiates Payment Deferral Program requests
• Collects and reviews proof of insurance for auto loans
• Assists members with CPI placement and waivers
• Provides pay-offs for members and third parties
• Completes Letters of Guarantee requests for insurance companies
• Gathers loan information and files Gap and CUNA claims
• Assists members with questions on loan products, promotions, and offers
• Completes Q2 digital banking messages
• Performs other duties as assigned to support effective department operations
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as requested

Benefits

• low-cost medical (as low as $20 a paycheck)
• dental insurance
• vision insurance
• quarterly bonuses
• generous vacation and sick time hours
• paid leave options
• up to 6% 401k contribution
• and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees