Residential Leasing Coordinator

Rocket Companies•Detroit, MI

About The Position

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at Hudson’s Detroit, Book Tower, City Modern, Tower City Center, The Riverfront and the May Company Building. Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking. For additional information about Bedrock, please visit bedrockdetroit.com and bedrockdetroit.com/careers, and engage with us on Facebook, Instagram, Twitter and LinkedIn. POSITION SUMMARY The Residential Leasing Coordinator is the first line of contact with Bedrock’s prospective residents for portfolio of multi-family residential properties in Downtown Detroit. They are responsible for providing exemplary customer service, making sure that all prospect inquiries are responded to within one hour of initial inquiry. The role will support prospective tenants inquiring through all lead generation systems to provide courteous, prompt, and efficient service to all prospects, residents, and stakeholders. They provide the initial response and intake of prospective resident information. The Residential Leasing Coordinator owns the prospect pipeline, assigns prospects to a Leasing Associate and schedules property leasing tours. The Residential Leasing Coordinator reports to the Senior Director, Residential Property Management.

Requirements

Experience in leasing & sales, preferably in residential property management.
Outstanding communication skills and an approachable, helpful demeanor.
Excellent written and verbal communication skills and relationship building skills.
Ability to work independently and handle multiple projects and tasks.
Customer service focused and able to respond timely and appropriately to all prospect inquiries.
With proper notice and based on occupancy levels, one must attend evening and weekend
Ability to work a flexible schedule when needed based on occupancy levels of properties, including evenings and weekends.
Experience with MS Office suite (Excel, Outlook, and Word).
Ability to organize and prioritize a busy workload, work well under pressure and switch gears quickly.
Valid driver’s license.

Nice To Haves

Associate degree or equivalent industry experience (preferred)
Experience with Yardi or similar property management and sales lead tracking software (preferred)

Responsibilities

Consistently demonstrate a genuine ‘spirit to serve’ to all prospects, residents, and stakeholders.
Respond with a sense of urgency to all live phone inquiries and internet prospective resident leads.
Have the appropriate knowledge and passion for Detroit to assist in promoting our thriving urban environment to potential tenants.
Keep accurate leasing activity, availability, and occupancy records and update appropriate reports daily in our CRM system.
Ensure adherence to all housing program compliance matters to include resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities.
Create thorough guest cards in Rent Café CRM that identify the preferences, needs, and qualification status of all prospects.
Assist In pre-qualifying of Low-Income Housing Tax Credit (LIHTC) and Affordable applications.
Comply with federal and state Fair Housing laws.
Prepare, stock, and distribute leasing materials to Leasing Associates for tours and events.
Assist with touring prospective residents and community members through residential projects/buildings while communicating all the features and benefits of the building or community and surrounding neighborhood.
Assist with administration of resident leases in compliance with lease provisions and landlord tenant best practices.
Work closely with Bedrock Experience in relation to resident experience events to support the planning and execution of special events for residents.
All other duties as assigned.