Residential Installer Service Technician

Overhead Door Corporation•Davenport, IA

38d

About The Position

As a Residential Installer / Service Technician, you will maintain rapport with customers, ensure your personal equipment is in good working order and document any service and installation actions by completing forms, reports, logs and records. Responsible for multiple tasks involving the take down of used residential doors and / or equipment, installation of new residential l doors, operators, equipment and multiple service categories on doors, operators and associated equipment. You will also be responsible for servicing existing accounts by analyzing work orders, investigating complaints and resolving problems. Evaluate appropriate residential door and installation/service requirements for each job. Prior to commencement of work, determine if appropriate tools and equipment are working and / or available. Establish the needs of each job and document the full installation/service needed. Determine if added work needs to be performed and the measures needed to assure approved installation of product. Alterations, construction modifications and obstructions must be noted before each job is to begin. Documentation of the work to be performed is discussed with the Salesperson and/or Scheduling Supervisor for approval. Perform related minor work in framing, build in's, and adjustments. Service and/or install Wayne Dalton Corp. residential garage doors using appropriate tools, hardware and equipment. Service and/or install Wayne Dalton Corp. and other manufactured residential garage door operators. Perform residential service/installation on a wide range of products, including hinges, operators, door sections, rolling steel, torsion springs, dock equipment, locks, etc. Care and maintenance of equipment and tools provided by Wayne Dalton. Care and maintenance of vehicles provided by Wayne Dalton. Maintain appropriate parts inventory in the vehicle to ensure that items are available for service / installation work. Ordering and gathering components and parts Performing acceptance tests Suggesting improved methods and techniques to customers regarding door care and operation Recommending system improvements to customers Keeping service information confidential Participating in educational opportunities and reading professional publications to stay current on your technological knowledge

Requirements

6 month -1 year related installation or construction experience
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
Ability to read and interpret documents such safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills required.
Ability to read a tape measure and convert nominal measurements
Willingness to learn product and processes.
Must have valid DL
High School Diploma or GED
Ability to work in outside weather conditions

Responsibilities

maintain rapport with customers
ensure your personal equipment is in good working order
document any service and installation actions by completing forms, reports, logs and records
take down of used residential doors and / or equipment
installation of new residential l doors, operators, equipment and multiple service categories on doors, operators and associated equipment
servicing existing accounts by analyzing work orders, investigating complaints and resolving problems
Evaluate appropriate residential door and installation/service requirements for each job
Prior to commencement of work, determine if appropriate tools and equipment are working and / or available
Establish the needs of each job and document the full installation/service needed
Determine if added work needs to be performed and the measures needed to assure approved installation of product
Alterations, construction modifications and obstructions must be noted before each job is to begin
Documentation of the work to be performed is discussed with the Salesperson and/or Scheduling Supervisor for approval
Perform related minor work in framing, build in's, and adjustments
Service and/or install Wayne Dalton Corp. residential garage doors using appropriate tools, hardware and equipment
Service and/or install Wayne Dalton Corp. and other manufactured residential garage door operators
Perform residential service/installation on a wide range of products, including hinges, operators, door sections, rolling steel, torsion springs, dock equipment, locks, etc
Care and maintenance of equipment and tools provided by Wayne Dalton
Care and maintenance of vehicles provided by Wayne Dalton
Maintain appropriate parts inventory in the vehicle to ensure that items are available for service / installation work
Ordering and gathering components and parts
Performing acceptance tests
Suggesting improved methods and techniques to customers regarding door care and operation
Recommending system improvements to customers
Keeping service information confidential
Participating in educational opportunities and reading professional publications to stay current on your technological knowledge