Residential HVAC Service Manager

Hoveln Heating and Cooling, Inc.•Champaign, IL

28d•$75,000 - $85,000

About The Position

As our Service Manager, you'll oversee the daily operations of our residential HVAC service department. You'll lead a talented group of technicians, make sound decisions in the moment, and ensure every customer has a positive experience. This role is ideal for someone who's level-headed, solution-oriented, and enjoys helping people perform at their best.

Requirements

5+ years of residential HVAC service experience or comparable industry experience.
At least 2 years in a supervisory or leadership role.
Strong communication and people skills - able to coach, guide, and inspire.
Calm, confident decision-making and steady problem-solving abilities.
Customer-focused mindset rooted in integrity and professionalism.
Experience with service management software (Field Edge, Service Titan, Housecall Pro, or something similar)

Nice To Haves

Hands-on field experience is a plus.

Responsibilities

Lead, mentor, and motivate our residential HVAC service technicians.
Manage daily schedules, dispatching, and workflow to ensure efficient, on-time service.
Provide support and assist technicians with troubleshooting as needed.
Handle escalated service issues with professionalism, empathy, and sound judgment.
Track performance metrics and coach team members to reach department goals.
Uphold high standards for safety, workmanship, and customer satisfaction.
Collaborate closely with office staff, install teams, and sales for seamless customer communication.
Oversee warranty claims, billing accuracy, and service documentation.
Support ongoing training efforts to keep the team aligned with industry best practices.