Residential HVAC Inside Sales Representative

Temperature SystemsMadison, WI
6dHybrid

About The Position

Reporting to the Inside Sales Manager; performs customer service support functions of a varied nature. Has the ability to fill in for the Counter or Inside Sales function on a day-to-day basis as required.

Requirements

  • High School diploma and 3-4 years’ experience in HVAC preferably in a customer service environment.
  • Excellent communication, organization, customer service, problem solving and follow-through skills.
  • Proficient clerical skills in typing, basic math computation, data entry, PC and related software application.
  • Able to work in a fast-paced, varied/changing priority and stressful environment.

Responsibilities

  • Receive incoming customer phone calls and walk in traffic.
  • Prepare and enter orders.
  • Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
  • Research parts to stock new equipment.
  • Provide solutions to customer requests, including research of the requests and suggest options to customers.
  • Troubleshoot inventory and shipping problems.
  • Follow up with vendors or purchasing department to monitor back orders to determine status.
  • Coordinate delivery schedules between company and customer.
  • Resolve customer complaints.
  • Maintain working knowledge of product lines stocked by TSI.
  • Proactively promote additional sales to customers.
  • Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean.
  • Responsible for after-hours calls on rotating schedule.
  • Promotes and maintains a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.
  • Ensures timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility.
  • Open and willing to perform other duties as assigned.

Benefits

  • 100% Employee-owned
  • Growth and leadership opportunities with a responsive and family-like culture
  • Advance your career through our tuition reimbursement program
  • Great company culture and employee events. Past experiences have included things like baseball games, chili cookoffs, ESOP bean bag competitions and more!
  • Paid vacations and holidays
  • Competitive Pay & Benefits
  • Hybrid work schedule possibilities with successful performance
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