Residential Experience Coordinator

Makeready LLC•Columbus, OH

30d

About The Position

The Merchant Building is a 32-story transformational mixed-use development featuring a luxury hotel, private residences, and members club, opening 2027. Situated at the center of Columbus and anchored by the historic North Market, the building rises within a city poised for extraordinary growth and renewed cultural vitality. The history of the North Market reflects the story of America itself, one of purpose, resilience, community, and preservation. The Merchant Building draws inspiration from this legacy and is unified by the spirit of the merchants who believed that dedication and hard work deserves reward. Here, design and service come together to create a carefully curated environment, one that offers a refined and private lifestyle experience. A vertical neighborhood where living, hospitality, wellness, work, and community are thoughtfully integrated, all guided by a single ethos: make life better through care, craft, and service. Life at The Merchant Building will be defined by hospitality-centered living, seamless luxury delivered with quiet ease. It is a place where every day will feel more special than anywhere else. The ideal candidate is organized, polished, and detail-oriented, with a natural ability to support the team, anticipate needs, and build trust. This position plays a meaningful role in supporting building awareness, prospect engagement, and administration of building relationships. The Experience Coordinator ensures a refined, white-glove prospect experience contributing to a culture relentlessly pursuing excellence and high standards.

Requirements

Experience supporting leadership teams in a fast-paced, high-expectation, evolving environment
Proven ability to manage complex calendars, event coordination, and competing priorities with precision
Proficiency of event management tools and CRM systems
Excellent written and verbal communication skills with a professional, client-facing demeanor
Highly proactive, resourceful, and solution-oriented
Experience in client facing, hospitality-centered environments

Responsibilities

Support leadership of the Residential and Club team
Manage CRM and event platforms to track leads, RSVPs, attendance, and guest engagement, maintaining accurate records and ensuring compliance with Fair Housing and company policies
Manage calendars and schedule meetings, private tours, events, and receptions with precision
Confirm details with internal teams and external guests to ensure a seamless experience
Anticipate scheduling changes and proactively resolve conflicts
Coordinate event logistics, including timelines, vendor communication, and on-site support as needed
Represent The Merchant Building with professionalism, discretion, and attention to detail
Support the delivery of a refined, personalized, luxurious experience for all guests and partners
Demonstrate agility and adaptability by embracing evolving processes, contributing to the development of new systems, and maintaining effectiveness in a dynamic, fast-paced environment.