Residential Coordinator, PT, 7-5

HopeWorks of Howard County Inc•Columbia, MD

118d•$21 - $21•Onsite

About The Position

Residential Coordinators are responsible for providing support, client management, and operation of the facilities to clients living in the Safe House and HopeWorks Emergency Shelter, a 24-hour emergency shelter for individuals and families fleeing domestic and sexual violence. This position maintains responsibility for the Safe House on a 24-hour basis, 7 days per week, 365 days per year. Residential Coordinators are considered essential employees. Therefore, they are expected to work when the main office may be closed (Weather, Holidays, etc.). Holiday pay is offered to employees who work on the given holiday that is eligible. HopeWorks staff, Board, and volunteers are invested and engaged in altering the systems and imbalances of power that maintain the status quo including racism, poverty, and gendered violence. The successful candidate will have an understanding of the root causes of sexual and intimate partner violence and a commitment to social justice, as well as the skills necessary to provide organized facility management and trauma-informed care to residential clients. Residential Coordinators will work out of HopeWorks’ confidential emergency shelter, known as “Safe House”.

Requirements

Knowledge, skill, and experience working in human services, social work, or criminal justice.
Excellent oral and written communication skills
Passionate about the mission and philosophy of HopeWorks
Team oriented and believes in a strengths-based approach to providing trauma-informed services
Current driver’s license and reliable transportation with up-to-date insurance
CPR/AED/First Aid certification (American Red Cross or equivalent) required; candidates without current certification must complete within 90 days of employment and keep credentials current; continued employment contingent on maintaining active certification; HopeWorks will provide access to approved training/recertification
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software
Ability to complete tasks with minimal supervision
Experience, ability, and willingness to work as a team with diversified staff
Able to implement a strengths-based approach to providing trauma-informed services

Nice To Haves

Bachelor’s degree in psychology, human services, social work, criminal justice, or related field (preferred)
Previous shelter, family violence or sexual assault experience (preferred)
Bilingual Candidates strongly encouraged to apply – not required.

Responsibilities

ADVOCACY/CLIENT CARE Provide day-to-day support to clients in residential properties
Complete intake and exit assessments as needed, managing related documentation with accuracy and timeliness
Provide crisis intervention, safety planning, and residential assessments to hotline callers and current clients
Deescalate client crisis and mediate conflict between clients
When needed and in consultation with the victim advocacy team, advocate with other agencies on behalf of clients
When needed and in consultation with the victim advocacy team, assist with the completion of public benefits, housing and other applications as needed
Provide residency verifications
Facilitate weekly house meetings and/or skill development workshops focused on increasing clients’ ability to work through trauma, adjust to life in shelter, and move towards independence
Utilize the agency vehicle to provide transportation to clients as needed
PROGRAM MANAGEMENT SUPPORT Accurately complete client paperwork and compile reports as needed
Document and communicate all pertinent information/issues for the following shifts
Conduct daily house checks and report any maintenance concerns to appropriate staff
Attend residential staff meetings
Attend all required training
Ensure that the physical appearance of all residential facilities meets agency standards regarding health, safety, and sanitation, including but not limited to trash removal
Participate in regular supervision with Residential Director and Residential Manager to promote the provision of quality services
Other duties as assigned