Residential Consultant

Madison Apartment Group • Allentown, PA

3d

About The Position

The Residential Consultant reports to the Property Manager and is responsible for acting as the first point of contact for all prospective and current residents in the community. The Residential Consultant performs all activities related to apartment rentals and move-ins, generating and handling traffic, qualifying prospects, preparing lease documentation, and handling current resident relations. Assists in planning and participation in resident functions.

Requirements

• Minimum of two years of sales/leasing experience or equivalent preferred
• Demonstrated experience delivering exceptional customer service
• Ability to follow directives and work with minimum supervision
• Superior written and verbal communication skills
• Ability to see a project through to completion
• Ability to interact positively with residents, employees, vendors, and the general public
• Basic arithmetic skills
• Ability to pay close attention to detail and adhere to strict deadlines
• Excellent follow-up and follow-through skills
• Organizational skills to enable effective management of multiple, shifting priorities
• Ability to work as a team member
• Proficient in Microsoft Office; CRM/ Yardi experience preferred
• High School Diploma or equivalent required
• While performing the duties of this job, the employee is regularly required to sit and talk or hear
• Frequently is required to stand, walk, and use hands to maneuver, handle, or feel objects, or tools
• Occasionally required to reach with hands and arms
• Must occasionally lift and/or move up to 15 pounds
• Specific vision abilities required by this job involve normal vision
• Ability to maintain high ethical standards
• Ability to work overtime, evenings, weekends, or holidays as necessary
• Ability and willingness to travel between assigned properties and for outside Marketing required
• Access to reliable means of transportation to complete outside Marketing within assigned timeframes

Responsibilities

• Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests
• Greets prospective residents, determines needs and preferences, leads tours of the property, shows vacant units and markets property amenities to close sales and maintain occupancy
• Provides daily customer service and issue resolution for current residents
• Maintains responsibility for all activities related to apartment rentals and move-ins, including generating and handling traffic, leasing apartments, and qualifying prospects
• Prepares lease documentation and completes move-in and move-out procedures in accordance with the Companys and the propertys established policies and procedures
• Assists in planning and participation in resident functions
• Maintains a thorough knowledge of the market and facilitates prospect generation through the most effective advertising mediums and prospect follow-up
• Provides high-quality resident service and conveys resident service requests to the Maintenance Supervisor and other service associates
• Inspects models and market ready vacancies daily to ensure cleanliness
• Inspects community grounds and reports any service needs to maintenance staff; inspects move-ins, move-outs, and vacancies
• Develops thorough knowledge of the product, as well as the rental community, and surrounding market
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc.
• Assists in the management of site social media platforms
• Completes Guest Card Information form for all prospective residents and performs proper follow-ups
• Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed
• Completes all lease paperwork and accepts rent and deposits
• Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed
• Organizes and files appropriate reports, leases and paperwork
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays
• Agrees to flexible or extended office hours during season and holidays
• Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED