Residential Consultant

Madison Apartment Group•Whitehall Township, PA

About The Position

Position Summary The Residential Consultant reports to the Property Manager and is responsible for acting as the first point of contact for all prospective and current residents in the community. The Residential Consultant performs all activities related to apartment rentals and move-ins, generating and handling traffic, qualifying prospects, preparing lease documentation, and handling current resident relations. Assists in planning and participation in resident functions. Essential Residential Consultant Job Functions Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests Greets prospective residents, determines needs and preferences, leads tours of the property, shows vacant units and markets property amenities to close sales and maintain occupancy Provides daily customer service and issue resolution for current residents Maintains responsibility for all activities related to apartment rentals and move-ins, including generating and handling traffic, leasing apartments, and qualifying prospects Prepares lease documentation and completes move-in and move-out procedures in accordance with the Companys and the propertys established policies and procedures Assists in planning and participation in resident functions Maintains a thorough knowledge of the market and facilitates prospect generation through the most effective advertising mediums and prospect follow-up Provides high-quality resident service and conveys resident service requests to the Maintenance Supervisor and other service associates Inspects models and market ready vacancies daily to ensure cleanliness Inspects community grounds and reports any service needs to maintenance staff; inspects move-ins, move-outs, and vacancies Develops thorough knowledge of the product, as well as the rental community, and surrounding market Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc. Assists in the management of site social media platforms Completes Guest Card Information form for all prospective residents and performs proper follow-ups Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed Completes all lease paperwork and accepts rent and deposits Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed Organizes and files appropriate reports, leases and paperwork Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays Agrees to flexible or extended office hours during season and holidays Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing.

Requirements

Minimum of two years of sales/leasing experience or equivalent preferred
Demonstrated experience delivering exceptional customer service
Ability to follow directives and work with minimum supervision
Superior written and verbal communication skills
Ability to see a project through to completion
Ability to interact positively with residents, employees, vendors, and the general public
Basic arithmetic skills
Ability to pay close attention to detail and adhere to strict deadlines
Excellent follow-up and follow-through skills
Organizational skills to enable effective management of multiple, shifting priorities
Ability to work as a team member
Proficient in Microsoft Office; CRM/ Yardi experience preferred
High School Diploma or equivalent required
Ability to maintain high ethical standards
Ability to work overtime, evenings, weekends, or holidays as necessary
Ability and willingness to travel between assigned properties and for outside Marketing required
Access to reliable means of transportation to complete outside Marketing within assigned timeframes

Responsibilities

Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests
Greets prospective residents, determines needs and preferences, leads tours of the property, shows vacant units and markets property amenities to close sales and maintain occupancy
Provides daily customer service and issue resolution for current residents
Maintains responsibility for all activities related to apartment rentals and move-ins, including generating and handling traffic, leasing apartments, and qualifying prospects
Prepares lease documentation and completes move-in and move-out procedures in accordance with the Companys and the propertys established policies and procedures
Assists in planning and participation in resident functions
Maintains a thorough knowledge of the market and facilitates prospect generation through the most effective advertising mediums and prospect follow-up
Provides high-quality resident service and conveys resident service requests to the Maintenance Supervisor and other service associates
Inspects models and market ready vacancies daily to ensure cleanliness
Inspects community grounds and reports any service needs to maintenance staff; inspects move-ins, move-outs, and vacancies
Develops thorough knowledge of the product, as well as the rental community, and surrounding market
Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc.
Assists in the management of site social media platforms
Completes Guest Card Information form for all prospective residents and performs proper follow-ups
Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed
Completes all lease paperwork and accepts rent and deposits
Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed
Organizes and files appropriate reports, leases and paperwork
Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays
Agrees to flexible or extended office hours during season and holidays
Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing