Residential College Coordinator

University of Southern California•Los Angeles, CA

1d•$63,156 - $70,304

About The Position

The Residential Education staff at the University of Southern California plays a vital role in shaping the student experience for over 9,500 residents living within USC Housing. Situated in the dynamic heart of Los Angeles—where innovation, culture, and history converge—USC stands at the crossroads of global influence, soon to host the LA 2028 Olympics and other world-renowned events. Within this energetic and prestigious environment, the Residential College Coordinator (RCC) serves as a full-time, live-in professional who helps transform residential spaces into thriving communities. RCCs are essential to fostering connection, support, and leadership among students, while cultivating a sense of purpose and pride in Trojan life. As a proud member of the Big Ten, USC’s rich traditions, spirited culture, and expansive opportunities provide a powerful backdrop for the RCC’s work—impacting lives, building community, and advancing the values that define the Trojan Family. Under the supervision of an Assistant Director, the RCC is responsible for the direct supervision, training, and evaluation of the Graduate Residential College/Community Coordinators and 7-22 student staff (Resident Assistants). In addition, the RCC is responsible for advising their community council. In addition to the essential duties listed, the RCCs provide leadership in the development of a robust academic and social environment for residents, while creating and maintaining a high level of safety, security, and well-being for all residents.

Requirements

Master’s Degree in college Student Personnel, Higher Education/Student Affairs or Human Services field is required.
An ideal candidate will have at least two years of post-Master work experience within residence life as well as someone who has demonstrated leadership ability and ability to work effectively with staff and students.
Requires a minimum of two years of supervisory experience
Staff Training, Supervision, and Development
Administrative Functions
Student Conduct Responsibilities
Duty Responsibilities
Budgeting Functions
Student Development Functions
Departmental Duties
Programming and Community Building
Mission Related Responsibilities
Professional Development
Experience advising a student organization and/or students regarding various student services.
Requires theoretical understanding in the area of organizational behavior.
Strong interpersonal and oral and written communication skills.

Responsibilities

Supervise, train, and evaluate 7-22 Resident Assistants and possibly a Graduate Residential College/Community Coordinator
Serve as primary advisor or co-advisor (with GRCC) to community council while supporting the overall mission of RHA
Participate in the departmental 24/7 on-call duty and emergency response system for the residential community
Provide advice, support, assistance and referrals to resident students regarding academic, housing, personal or other concerns
Provide resources and support for the activities and programs in the building/community
Serve as a judicial hearing officer within the Residential Review process
Serve as a representative on department task forces, projects, and/or committees
Maintain a weekly work schedule with a minimum of 37.5 hours/week for residents and staff. Evening office hours are expected. Additionally, there will be periodic weekend commitments
Perform administrative functions for day-to-day operation of the assigned residential community
Other duties as assigned by the department leadership
Assist with the maintenance of residence halls in cooperation with USC Housing
Coordinate training for RAs and Senior Staff during Fall Training (July/August), Winter Training (January), Spring Training (March/April), and in-area training throughout the year
Provide staff direction, support, and professional development during weekly staff meetings and one-on-one meetings
Provide routine performance evaluations of Resident Assistants and Graduate Assistants
Create a supportive environment that promotes the professional and personal development of each student staff member
Develop a working knowledge of the Office for Residential Education operations
Manage the day to day operations of a housing community ranging from 250-1,000 beds
Maintain work schedule designed to provide maximum accessibility and involvement with students and staff. It is expected that the Residential College/Community Coordinator will be available to students and staff in the evening hours and during periodic weekend commitments
Demonstrate effective communication, planning, and organizational skills as they relate to job responsibilities
Maintain an awareness of the physical needs of the residence halls
Walk the floors of assigned building(s) weekly to assess environmental and safety conditions
Perform administrative tasks associated with hall closing and opening and participate in departmental staffing of check-in/out
Develop a working relationship with the University of Southern California Department of Public Safety
Maintain office management information and supplies
Maintain building/community rosters and have accurate knowledge of hall vacancies in collaboration with USC Housing
Ensure proper administration and enforcement of the Office for Residential Education and University policies and procedures
Serve as a Residential Review Hearing Officer and adjudicate violations of the USC Housing contract that occur in the residence halls/apartments, including follow-up and intentional educational sanctioning
Serve in an evening and 24-hour weekend/holiday duty system. While on duty, serve as a resource to all Resident Assistants. Being on duty requires the Residential College/Community Coordinator to be on campus or within the duty perimeter. On duty staff will carry a duty mobile phone and respond to all calls. Weekday duty is 24-hour coverage until 8:30 am the following day. Weekend/Holiday duty is 24-hour coverage beginning on Friday until 8:30 am on Monday. The On-Duty Residential College/Community Coordinator will follow duty procedures and respond to all emergency and crisis calls and assist all staff in managing these situations
The On-Duty Residential College/Community Coordinator will keep the leadership staff informed of emergencies or serious disruptions that may require intervention or follow-up
Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls
Input all student of concern information and communication into the reporting system
Maintain a building/community budget including funds for programming, faculty funds, and office supplies
Maintain accurate records and receipts for the Workday financial reconciliation processes
Incorporate student development theory and knowledge into daily practices and decision-making
Be available to Resident Assistants and students for referral and counseling needs, conflict mediation, crisis intervention and appropriate follow-up
Develop working relationship with Faculty in Residence through regular meetings and on-going communication
Serve as a referral agent to other departments including the Office for Health Promotion Strategy, Office of Community Expectations, Counseling & Mental Health, Campus Support & Intervention, and other University related services
Attend and participate in bi-weekly Department meetings
Attend and participate in bi-weekly Area meetings
Attend and participate in weekly RCC meetings
Attend regularly scheduled one on one supervisory meetings with the Assistant Director
Assist in the recruitment and selection of Graduate Residential College Coordinators and Resident Assistants
Assist in the departmental training of student staff members
Participate in committees/task forces established by the Office for Residential Education and the Division of Student Life
Develop working relationships with key campus partners, including but not limited to: Department of Public Safety (DPS), Office for Health Promotion Strategy, Office of Community Expectations, Office of the Vice President, Fraternity and Sorority Life, Counseling & Mental Health, Campus Support & Intervention, and the Student Life resource centers
Attend events and programs sponsored by the department and/or the Division of Student Life, including those that periodically occur on weekends and evenings
Wear appropriate attire for office hours, central staff functions, and all meetings
Other duties as assigned by the department
Serve as primary advisor or co-advisor (with GRCC) to community council while supporting the overall mission of RHA
Assist with the implementation of the Residential Experience Engagement (intentional interactions and programming)
Attend programs, meetings, and activities offered by student staff and community council
Participate and help with all residential faculty programming, including Faculty in Residence (FIR) Dinners
Serve as a programming resource for staff and students, providing information about the campus and community contacts
Encourage, evaluate, and implement changes in a wide variety of developmental programs
Promote safety and security awareness in the assigned hall(s) through educational programming
Foster an atmosphere in the residence halls that supports the departmental, division and University missions
Promote social justice through daily practices and policies as well as through programming initiatives and community building
Develop and promote a housing community that is culturally inclusive
demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values
Participate in professional development opportunities sponsored by the Office for Residential Education and the Department of Student Life