Residential College Coordinator

University of Southern California•Los Angeles, CA

5d•$63,156 - $68,640•Onsite

About The Position

Situated in the dynamic heart of Los Angeles—where innovation, culture, and history converge—USC stands at the crossroads of global influence, soon to host the LA 2028 Olympics and other world-renowned events. As a proud member of the Big Ten, USC’s rich traditions, spirited culture, and expansive opportunities provide a powerful backdrop for the RCC’s work—impacting lives, building community, and advancing the values that define the Trojan Family. Within this energetic and prestigious environment, the Residential College Coordinator (RCC) serves as a full-time, live-in professional who helps transform residential spaces into thriving communities. The Residential Education staff at the University of Southern California plays a vital role in shaping the student experience for over 9,500 residents living within USC Housing. RCCs are essential to fostering connection, support, and leadership among students, while cultivating a sense of purpose and pride in Trojan life.

Requirements

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Master’s Degree in college Student Personnel, Higher Education/Student Affairs or Human Services field is required.
An ideal candidate will have at least two years of post-Master work experience within residence life as well as someone who has demonstrated leadership ability and ability to work effectively with staff and students.
Requires a minimum of two years of supervisory experience
Experience advising a student government and/or students regarding various student services.
Requires theoretical understanding in the area of student development.
Strong interpersonal and oral and written communication skills.

Nice To Haves

Demonstrated experience in area of residential life including supervision of student staff.
Experience with both residence halls and university apartment style living and familiarity with an urban setting.

Responsibilities

Supervise, train, and evaluate 7-22 Resident Assistants and possibly a Graduate Residential College/Community Coordinator
Serve as primary advisor or co-advisor (with GRCC) to community council while supporting the overall mission of RHA
Participate in the departmental 24/7 on-call duty and emergency response system for the residential community
Provide advice, support, assistance and referrals to resident students regarding academic, housing, personal or other concerns
Provide resources and support for the activities and programs in the building/community
Serve as a judicial hearing officer within the Residential Review process
Serve as a representative on department task forces, projects, and/or committees
Maintain a weekly work schedule with a minimum of 37.5 hours/week for residents and staff. Evening office hours are expected. Additionally, there will be periodic weekend commitments
Perform administrative functions for day-to-day operation of the assigned residential community
Other duties as assigned by the department leadership
Assist with the maintenance of residence halls in cooperation with USC Housing
Staff Training, Supervision, and Development
Supervise, train, and evaluate 7-22 Resident Assistants and possibly a Graduate Residential College Coordinator
Coordinate training for RAs and Senior Staff during Fall Training (July/August), Winter Training (January), Spring Training (March/April), and in-area training throughout the year
Provide staff direction, support, and professional development during weekly staff meetings and one-on-one meetings
Provide routine performance evaluations of Resident Assistants and Graduate Assistants
Create a supportive environment that promotes the professional and personal development of each student staff member
Administrative Functions
Develop a working knowledge of the Office for Residential Education operations
Manage the day-to-day operations of a housing community ranging from 250-1,000 beds
Maintain work schedule designed to provide maximum accessibility and involvement with students and staff. It is expected that the Residential College/Community Coordinator will be available to students and staff in the evening hours and during periodic weekend commitments
Demonstrate effective communication, planning, and organizational skills as they relate to job responsibilities
Maintain an awareness of the physical needs of the residence halls
Walk the floors of assigned building(s) weekly to assess environmental and safety conditions
Perform administrative tasks associated with hall closing and opening and participate in departmental staffing of check-in/out
Develop a working relationship with the University of Southern California Department of Public Safety
Maintain office management information and supplies
Maintain building/community rosters and have accurate knowledge of hall vacancies in collaboration with USC Housing
Student Conduct Responsibilities
Ensure proper administration and enforcement of the Office for Residential Education and University policies and procedures
Serve as a Residential Review Hearing Officer and adjudicate violations of the USC Housing contract that occur in the residence halls/apartments, including follow-up and intentional educational sanctioning
Duty Responsibilities
Serve in an evening and 24-hour weekend/holiday duty system. While on duty, serve as a resource to all Resident Assistants. Being on duty requires the Residential College/Community Coordinator to be on campus or within the duty perimeter. On duty staff will carry a duty mobile phone and respond to all calls. Weekday duty is 24-hour coverage until 8:30 am the following day. Weekend/Holiday duty is 24-hour coverage beginning on Friday until 8:30 am on Monday. The On-Duty Residential College/Community Coordinator will follow duty procedures and respond to all emergency and crisis calls and assist all staff in managing these situations
The On-Duty Residential College/Community Coordinator will keep the leadership staff informed of emergencies or serious disruptions that may require intervention or follow-up
Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls
Input all student of concern information and communication into the reporting system
Budgeting Functions
Maintain a building/community budget including funds for programming, faculty funds, and office supplies
Maintain accurate records and receipts for the Workday financial reconciliation processes
Student Development Functions
Incorporate student development theory and knowledge into daily practices and decision-making
Be available to Resident Assistants and students for referral and counseling needs, conflict mediation, crisis intervention and appropriate follow-up
Develop working relationship with Faculty in Residence through regular meetings and on-going communication
Serve as a referral agent to other departments including the Office for Health Promotion Strategy, Office of Community Expectations, Counseling & Mental Health, Campus Support & Intervention, and other University related services
Departmental Duties
Attend and participate in bi-weekly Department meetings
Attend and participate in bi-weekly Area meetings
Attend and participate in weekly RCC meetings
Attend regularly scheduled one-on-one supervisory meetings with the Assistant Director
Assist in the recruitment and selection of Graduate Residential College Coordinators and Resident Assistants
Assist in the departmental training of student staff members
Participate in committees/task forces established by the Office for Residential Education and the Division of Student Life
Develop working relationships with key campus partners, including but not limited to: Department of Public Safety (DPS), Office for Health Promotion Strategy, Office of Community Expectations, Office of the Vice President, Fraternity and Sorority Life, Counseling & Mental Health, Campus Support & Intervention, and the Student Life resource centers
Attend events and programs sponsored by the department and/or the Division of Student Life, including those that periodically occur on weekends and evenings
Wear appropriate attire for office hours, central staff functions, and all meetings
Other duties as assigned by the department
Programming and Community Building
Serve as primary advisor or co-advisor (with GRCC) to community council while supporting the overall mission of RHA
Assist with the implementation of the Residential Experience Engagement (intentional interactions and programming)
Attend programs, meetings, and activities offered by student staff and community council
Participate and help with all residential faculty programming, including Faculty in Residence (FIR) Dinners
Serve as a programming resource for staff and students, providing information about the campus and community contacts
Encourage, evaluate, and implement changes in a wide variety of developmental programs
Promote safety and security awareness in the assigned hall(s) through educational programming
Mission Related Responsibilities
Foster an atmosphere in the residence halls that supports the departmental, division and University missions
Promote social justice through daily practices and policies as well as through programming initiatives and community building
Develop and promote a housing community that is culturally inclusive
Professional Development
Participate in professional development opportunities sponsored by the Office for Residential Education and the Department of Student Life
A limited amount of professional development funds are available annually to attend workshops or conferences supported by their individual professional development plan, funds are based on budget availability. Residential College/Community Coordinators have additional opportunities to co-instruct Emerging RA Development (4-week RA training class); serve on division and university committees; adjudicate higher level student conduct cases; facilitate professional development; recruit professional staff members at conferences; and additional duties upon request and evaluation of performance
Manages the day-to-day operations of a Residential College/Community.
Serves as primary advisor for the Building Government.
Assists in developing behavioral standards appropriate to group living in an academic institution.
Recruits, screens, hires, trains and directly supervises all assigned staff.
Maintains an awareness of the physical needs of the residence halls/apartments.
Serves on a weekly emergency response rotation for all USC Housing facilities.
Identifies and prioritizes problems and issues related to service area.
Maintains a building/community budget including funds for programming, staff development, and office supplies.
This position requires living in a residential hall or apartment.