Residential Collections Specialist

GFL Environmental Inc.•Raleigh, NC

11d•Onsite

About The Position

Job Summary Perform collection activity for Residential/Consumer accounts assigned. Provide excellent customer service to both internal and external clients. Conform in all respects with applicable federal, state and local laws, regulations, and ordinances (including the Fair Debt Collection Act). Follow company policies, procedures, and directives from supervisors/managers. Key Responsibilities Making debt collection calls on residential accounts. Escalate unresolved issues to the collections supervisor as needed. Maintain detailed customer information on delinquent accounts including contact information. Process account cancellation on unpaid debt. Process account adjustments as needed for corrections. Conduct customer research for unresolved disputed issues. Research and process Unidentified payments (Refunds and movement of payment to the correct account). Meet or exceed objectives and collection goals. Ability to excel in fast paced environment. Ability to resolve customer complaints and questions. Perform other duties and responsibilities as required or requested by management. Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.). Requirements Education: Associate’s degree (AA) from two year College or technical school or equivalent combination of education and experience. Experience: Three to Five years experience in consumer collections, account receivable and customer service. Technical Skills: Working knowledge of Microsoft Office-Outlook, Word and Excel. Knowledge of AS400 software system and Soft Pak. Communication: Excellent customer service and phone skills with the ability to effectively communicate with others verbally and in writing. Competencies: Close attention to detail, good organizational skills, and strong interpersonal skills. Physical/Mental Demands: Regularly required to sit, stand, walk, and use hands/fingers; visual requirements include close/distance vision and depth perception. Working Conditions: Work in an indoor office environment 100% of the time with a moderate noise level. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected] Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team. Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.

Requirements

Associate’s degree (AA) from two year College or technical school or equivalent combination of education and experience.
Three to Five years experience in consumer collections, account receivable and customer service.
Working knowledge of Microsoft Office-Outlook, Word and Excel.
Knowledge of AS400 software system and Soft Pak.
Excellent customer service and phone skills with the ability to effectively communicate with others verbally and in writing.
Close attention to detail, good organizational skills, and strong interpersonal skills.
Regularly required to sit, stand, walk, and use hands/fingers; visual requirements include close/distance vision and depth perception.
Valid work authorization in the country where the job is located is required.
Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Responsibilities

Making debt collection calls on residential accounts.
Escalate unresolved issues to the collections supervisor as needed.
Maintain detailed customer information on delinquent accounts including contact information.
Process account cancellation on unpaid debt.
Process account adjustments as needed for corrections.
Conduct customer research for unresolved disputed issues.
Research and process Unidentified payments (Refunds and movement of payment to the correct account).
Meet or exceed objectives and collection goals.
Ability to excel in fast paced environment.
Ability to resolve customer complaints and questions.
Perform other duties and responsibilities as required or requested by management.
Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.).