Residential Cleaning Supervisor

Talus Holdings•Stevensville, MD

2d•Onsite

About The Position

This position provides day-to-day supervision for employees assigned to specific worksites ensuring efficient and quality work through coordination of daily assigned work tasks. Responsibilities include reviewing daily work tickets and scheduling crews for maximum efficiency, assigning work locations and specific jobs, transporting employees to and from worksites, supervising crews to ensure understanding and efficient completion of tasks according to customer expectations, and providing hands-on training to new and current employees. The supervisor is also responsible for delivering outstanding customer service, resolving issues on job sites, maintaining company vans, tools, and supplies, inspecting jobs pre and post completion, and completing necessary paperwork. Furthermore, the role involves motivating and encouraging employees, providing coaching and development, responding to employee questions and issues in coordination with the Division Manager, and immediately notifying the Division Manager of accidents, complaints, or other related issues. The supervisor must maintain a valid driver’s license and a clean driving record, complying with the company Vehicle Use Policy, and perform other assigned duties, including assisting in other divisions as needed.

Requirements

Ability to handle multiple priorities effectively.
High level of attention to detail in achieving the cleaning standards of Schuman’s Cleaning Service.
Effective people and project management skills.
Effective oral communication skills using the English language.
Ability to maintain a professional, engaging and pleasant demeanor.
Proven ability to troubleshoot, analyze problems and provide solutions in timely and effective manner.
Must be able to adapt quickly to changing priorities and resolving problems.
High School Graduate required.
1 – 3 years’ experience working with a cleaning company or performing similar job duties.
Must be at least 18 years of age or older.
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation, including but not limited to: Driving Record, Criminal Background, Reference Check, Credit Check, etc.
Must have access to a reliable motor vehicle on a regular basis.
Must have a valid MD driver’s license and a clean driving record and must be insurable by the Company’s insurance carrier.
Must be willing to submit to a drug and alcohol screening.
Must have unrestricted work authorization to work in the United States.
Must be willing to execute an Employment Agreement which requires, among other things, post-employment obligations relating to non-solicitation and confidentially disclosure.

Nice To Haves

Basic speaking knowledge of other languages may be useful.
Prior experience managing a small group of individuals directing workflow and operations preferred.

Responsibilities

Review daily work tickets and schedule crews to achieve maximum work efficiency.
Assign work location and specific jobs as needed to work crews.
Pick up employees at Schuman office and drive to worksite via Company van. Return employees to Schuman office at end of work day.
Supervise work crews to ensure that full understanding of work crew on expectation of each job, that assignments are understand and completed efficiently and in accordance with expectations and that work is completed in accordance with the customers’ expectations..
Train employees through hands on demonstration and instruction as needed with new and current employees.
Provide outstanding customer service while on each job site to ensure customer satisfaction, resolve issues as they arise.
Maintain van, tools and supplies to ensure that all are operating efficiently and safely. Replace and repair as needed.
Inspect jobs pre and post completion and make adjustments as needed.
Solve issues on worksite as needed.
Completion of paperwork such as work tickets, time sheets, etc. as needed
Motivate and encourage employees to achieve maximum efficiently and to take pride on the job site in the job they are completing, the level of service they are providing and the attention to detail that is required.
Provide coaching and development of staff including on-going training, team building and effective communication. Keep employees informed of new products, new techniques, changes, policies, procedures, etc.
Respond timely to questions from employees and work to resolve employee issues in a timely, fair and equitable manner in coordinating with the Division Manager. Seek appropriate office staff or owners as needed.
Notify Division Manager of on-the-job accidents, employee issues, employee complaints, customer complaints and other related issues immediately.
Maintain a valid driver’s license and a clean driving record, as defined by the Company’s insurance carrier, as well as full compliance with the company Vehicle Use Policy.
Perform all other duties as assigned.
Assist in other divisions as needed