INTERNAL ONLY Residential Case Manager

Elk Hill Farm Inc•Charlottesville, VA

About The Position

Would you like to work for a non-profit where your contributions make a major impact on the lives of the children and families that we serve? Join a family of experienced mental health professionals and counselors dedicated to providing kids, and each other, the kindness, respect, and encouragement they need to succeed. If you would like to work for an organization where the decisions YOU make can impact youth and families of Central Virginia, then Elk Hill Farm, Inc. is the place for you! Elk Hill was honored as a 2025 Top Workplace USA and 2025 Richmond Times-Dispatch Top Workplace. These awards are based solely on employee feedback and recognize the great culture that exists at every level of the organization. If you want to work for a Top Workplace USA and a Richmond Times-Dispatch Top Workplace organization where your decisions can impact youth and families of Central Virginia, then Elk Hill Farm, Inc. is the place for you! We are an organization that: Is honored as a 2025 Top Workplace USA and 2025 Richmond Times-Dispatch Top Workplace Is a Top Workplace Meaningfulness Award recipient Has talented, hardworking employees Advocates for mental health issues Offers competitive benefits, pay, and pet insurance for full-time staff Provides a generous time-off and holiday package Offers a 401(k) plan with a 5% employer match for full-time staff Provides tuition assistance Elk Hill is celebrating 50+ years of supporting youth and families across the Commonwealth of Virginia! Stability. Adaptability. Longevity. Primary Function of a Residential Case Manager: To maintain a system in which quality service planning and documentation enhance and/or support program services, care-coordination, and public relations with our referring agencies.

Requirements

Must demonstrate sensitivity to Elk Hill’s service population’s cultural and socioeconomic characteristics
Exceptional ability to develop and coordinate a youth’s service plan and service planning needs
Strong awareness and knowledge of group dynamics and psychiatric diagnoses
Sound recordkeeping and case management abilities
Highly skilled at public relations
Essential are fluent oratory and professional writing skills
Knowledge and understanding of cultural diversity and the impact of various socioeconomic characteristics on our youth
The ability to support constructive family contact and involvement in community activities as appropriate
Ability to engage, support, and work effectively with others, including but not limited to the treatment team and other internal and external stakeholders
The temperament to work with, and care for, children and families with special needs
A master’s degree in social work, psychology or counseling (required), a combination of two years professional experience with children in a children’s residential facility (preferred) and in administration or supervision (preferred). One year of clinical experience (preferred); or
A bachelor’s degree in social work, psychology or counseling, with ability to obtain QMHP, and a combination field work professional experience with children (required), in a children’s residential facility (preferred) with one year consisting of clinical experience (preferred); or
A bachelor’s degree with ability to obtain QMHP, and possess a combination of three years professional experience with children (required), in a children’s residential facility and in administration or supervision (preferred)
Must have up-to-date certification in the facility’s Behavioral Management Program and have the ability to apply such skills as needed and required in the day-to-day interactions with youth
Must have a valid certificate in an approved medication aide training class
Good physical health and remain current with annual TB screen and other certifications
Must have up-to-date certifications in approved courses for CPR/First Aid
Maintain valid driver's license and good driving record.
Must be trained in the REVIVE! Opioid Overdose Education and Naloxone Administration (or similar) training and be willing to administer naloxone in the event of a suspected overdose
Maintain DBHDS Trained Investigator training
Ability and willingness to physically perform all functions of the facility’s Behavior Management Program
Good physical health and remain current with annual TB screening and other certifications.
Ability to traverse inside and outside of the property, or other locations, including uneven terrain or stairs
Periods of sitting at a desk and working on a computer
Occasionally lift up to 25 pounds, regularly lift up to 15 pounds

Nice To Haves

Sense of humor
a combination of two years professional experience with children in a children’s residential facility (preferred) and in administration or supervision (preferred).
One year of clinical experience (preferred)
in a children’s residential facility (preferred) with one year consisting of clinical experience (preferred)
in a children’s residential facility and in administration or supervision (preferred)

Responsibilities

Provide positive role-modeling of Elk Hill’s core values--respect, personal responsibility, hard-work, lifelong learning, and courage
Build and maintain positive, nurturing relationships with all youth and their families
Advocate the rights of youth
Work towards annual goals for personal, professional and educational development
Assist Program Director in training new personnel
Provide monthly administrative supervision to all residential staff as needed
Work cooperatively with staff and treatment team to improve the quality of the facility’s total program
Promote an atmosphere of openness, honesty, and understanding among residents, Elk Hill staff, and other persons associated with Elk Hill
Assist with the facility’s direct-care programming (shift coverage) as directed by the Program Director
Maintain a valid driver’s license and good standing with Elk Hill’s auto-insurance policies.
Maintain up-to-date certifications in CPR/First Aid, and MANDT
Maintain training in DBHDS Trained Investigator Training
Demonstrate a high level of on-going competence in case management and facility programming as well as motivation and commitment as an Elk Hill employee
Within the scope of the positions job description and as delegated by the Program Director, maintain compliance with Licensing regulations and Medicaid standards
Provide routine AOC (administrator on call) support on rotating basis
Serve as “acting” Program Director when appropriate or assigned
From time to time, may be assigned to work in a group home other than the regularly assigned group home.
Participate in appropriate and ongoing supervision and staff development training
Perform other duties as designated by the facility’s Program Director
In a timely manner and in coordination with the treatment team, support the Residential Therapist in developing Medicaid and licensing compliant needs-assessment based service and discharge plans by incorporate goals and objectives that address the areas of need discovered through strengths and needs assessments
In coordination with the Residential Therapist, develop Medicaid and licensing compliant monthly progress reports for all youth capturing progress towards service plan goals and objectives, status of discharge planning, and all other areas required for monthly reporting
Ensure the business department receives adequate and timely documentation for monthly billing purposes
As delegated by the Program Director, assist with and/or ensure various pre/post testing and assessments occur as needed
For funding purposes, develop comprehensive and timely FAPT reports that satisfy each locality’s unique documentation requirements
Arrange, facilitate, and document routine service plan meetings that encourage participation from youth, legal guardian, appropriate family members, and the youth’s placing and cooperating agents. Professionalize these meetings with formal invites
In coordination with the treatment team, staff, legal guardian, and placing agents, develop and update the behavior support plans for each youth
Maintain the integrity of the facility’s program and medical files
Maintain an up-to-date log documenting Elk Hill’s case management services for each youth
Based on Program Director and treatment team feedback, take a lead role in the youth’s discharge process—coordinating discharge plans and aftercare services with the youth’s family, legal guardians, and placing agents. As applicable, involve Elk Hill’s Medicaid Resource Coordinator and the Director of Elk Hill’s Community Services throughout the youth’s placement in determining the appropriateness of Elk Hill providing continued community-based services and support
Build and maintain the highest levels of professional rapport with a youth’s parents, legal guardians, and referring agencies--keeping them informed of their youth’s progress via routine phone contact, written reports, and on-site conferences
Coordinate with each youth’s family, legal guardians, referring agencies, and treatment team all youth and family visits—including home and on-site visits
Attend FAPT meetings and court appearances fully prepared with required reports, assessments, and/or other documents as needed to favorably represent Elk Hill and advocate for the needs of the facility’s youth and their families
In coordination with the Program Director and House Manager, arrange and/or provide transportation to appointments, meetings, and home visits in accordance with licensing regulations and Medicaid standards
In coordination with the Program Director and treatment team, ensure family services occur regularly
Ensure all youth receive initial and annual physical and dental appointments in timeframes required by licensing standards
Ensure all medical appointment-related documentation addresses required licensing standards and provides staff with adequate information to address the physical and/or dental needs of the youth
Ensure MARs reflect up-to-date information of both routine and/or PRN prescribed medications, treatment orders, and over-the-counter information including medications “start” and “stop” dates
Compile initial emergency packets for all youth and then update these packets as needed
Update youth’s documented medical history when new information is available
Obtain over-the-counter medication orders from a youth’s attending physician
Obtain missed medication protocols for all routinely scheduled medications
Ensure all prescriptions are filled and medications are seamlessly available to trained staff to administer them as prescribed
Coordinate all required follow-up appointments; facilitate these appointments if necessary
Work closely with the facility’s House Manager on effectively managing and documenting the facility’s adherence to proper medication administration practices
Communicate with the treatment team and staff any changes in a youth’s medication regime; physical, dental, or dietary status; or any needed updates as to the youth’s overall physical/mental health as identified by licensed practitioners