Residential Associate Manager (53705)

LIFESKILLS GROUP • Scottsville, KY

21h • $39,000 - $39,000 • Onsite

About The Position

The RA Manager helps ensure smooth and effective daily operations at PPRC. This role coordinates Resident Associate (RA) staff scheduling and provides direct supervision and guidance to the RA team. Working closely with leadership, this position supports consistent procedures, clear communication, and high-quality client care. Overall, the RA Manager plays a key role in maintaining an organized, supportive, and well-managed environment for both staff and clients.

Requirements

• High school diploma required.
• At least 2 years of working in a residential setting experience; management and supervisory experience preferred.
• Experience in scheduling, customer service, or clinical settings preferred.
• Strong communication, customer service, and problem-solving skills.
• Proficient in Microsoft Word, Excel, and EHR systems.
• Supervise, lead, and train staff while fostering a positive and supportive work environment.
• Manage staff schedules, training, and performance reviews.
• Serve as the main contact for staff and client issues, and for process improvements.
• Work in a clinical office environment with regular staff and client interaction.
• Sit or stand for long periods; lift up to 25–50 lbs as needed.
• Flexible schedule required, including some evenings and weekends.
• Performance reviewed annually based on goals, efficiency, and satisfaction outcomes.
• All employees must be willing to live our company's core values. Integrity – Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking. Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others. Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance. Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others. Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes.

Responsibilities

• Provide direct supervision to the RA staff
• Manage RA staff scheduling, leave approval, payroll, timekeeping, training, performance evaluations and other tasks associated with direct supervision
• Train staff on company and program policies and procedures, daily shift expectations and EHR system use.
• Collaborate with Residential Manager, Office Manager and leadership teams to streamline workflows and resolve issues.
• Communicate updates, procedural changes, and operational needs to staff and leadership regularly.
• Ensure timely and accurate data collection and entry for shift notes, MAR, hourly checks, vitals collection and processing of intakes.
• Monitor data entry practices; act as a local resource and trainer for staff on correct procedures.
• Attend meetings regularly for information gathering to communicate back to RAs and ensure consistency across locations.
• Perform additional responsibilities as assigned to ensure smooth operations of the center.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED