Residential Appliance Repair Technician

Guinco Service•Oklahoma City, OK

15h

About The Position

Founded in 1997, Guinco Service is a premier, family-owned appliance repair company. We are an exclusive Factory Certified Care provider for the Whirlpool Corporation family of brands (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana). Our motto is "Let our family help yours," and that applies to our employees just as much as our customers. We provide a collaborative, supportive, and team-oriented setting where you can build a long-term career. We know that for a technician, the support team behind you is just as important as the tools in your hand. We have built a system designed to help you succeed: Stop Chasing Parts: We perform in-office part pre-screens and pre-order parts for most calls before you ever arrive. Fully Stocked Support: You are backed by a fully stocked warehouse with inventory supported by the nation’s two largest appliance parts distributors. Paperless Workflow: We are 100% paperless—all service orders, technical data, and routing are handled electronically via company-issued iPads. Home-Based Dispatch: Start your day from your driveway. You dispatch directly from your home to customer locations. We offer a competitive pay structure based on experience, market location, and skills. In addition to steady work volume, we offer a comprehensive benefits package: Health & Wellness Health, Dental, & Vision Insurance: 50% of premiums paid by the company for employees. Health Savings Account (HSA): Includes company contributions. Family Support: Paid Maternity & Paternity Leave. Insurance: Company-Paid Life Insurance/AD&D, with voluntary Critical Illness, Accident, and Hospital Indemnity options. Disability: Long Term Disability coverage. Financial & Future 401(k): Retirement plan with company match. Time Off: Paid Time Off (PTO), Holiday Pay, and Bereavement Leave. Tools & Equipment Company Vehicle: Take-home vehicle provided. Expenses Covered: Gas card and vehicle maintenance covered. Tech: iPad and truck stock provided. Uniforms: Company-provided.

Requirements

Experience: 2+ years of experience as a Full Line Appliance Repair Technician (Refrigeration, Cooking, Cleaning, Laundry) is required.
Physical Ability: Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds.
Screening: Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license check.
Attitude: Enthusiastic, reliable, and customer-service focused.
Technical Skills: Basic computer/tablet skills and strong mechanical aptitude.

Responsibilities

Diagnose & Repair: Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards.
Customer Service: Maintain a high level of customer satisfaction through effective communication and a professional demeanor.
Digital Management: Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically.
Decision Making: Make timely, independent decisions regarding repairs while working within a supportive team structure.
Communication: Effectively communicate with customers, technical support, dispatch, routing, and management.