Residential Appliance Repair Technician

Guinco Service•Phoenix, AZ

About The Position

Founded in 1997, Guinco Service is a premier, family-owned appliance repair company. We are an exclusive Factory Certified Care provider for the Whirlpool Corporation family of brands (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana). Our motto is "Let our family help yours," and that applies to our employees just as much as our customers. We provide a collaborative, supportive, and team-oriented setting where you can build a long-term career. We know that for a technician, the support team behind you is just as important as the tools in your hand. We have built a system designed to help you succeed: Stop Chasing Parts: We perform in-office part pre-screens and pre-order parts for most calls before you ever arrive. Fully Stocked Support: You are backed by a fully stocked warehouse with inventory supported by the nation’s two largest appliance parts distributors. Paperless Workflow: We are 100% paperless—all service orders, technical data, and routing are handled electronically via company-issued iPads. Home-Based Dispatch: Start your day from your driveway. You dispatch directly from your home to customer locations. We offer a competitive pay structure based on experience, market location, and skills. In addition to steady work volume, we offer a comprehensive benefits package:

Requirements

Experience: 2+ years of experience as a Full Line Appliance Repair Technician (Refrigeration, Cooking, Cleaning, Laundry) is required.
Physical Ability: Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds.
Screening: Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license check.
Attitude: Enthusiastic, reliable, and customer-service focused.
Technical Skills: Basic computer/tablet skills and strong mechanical aptitude.

Responsibilities

Diagnose & Repair: Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards.
Customer Service: Maintain a high level of customer satisfaction through effective communication and a professional demeanor.
Digital Management: Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically.
Decision Making: Make timely, independent decisions regarding repairs while working within a supportive team structure.
Communication: Effectively communicate with customers, technical support, dispatch, routing, and management.

Benefits

401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Savings bank
Training & development
Vision insurance
Wellness resources
Health Savings Account (HSA): Includes company contributions.
Family Support: Paid Maternity & Paternity Leave.
Insurance: Company-Paid Life Insurance/AD&D, with voluntary Critical Illness, Accident, and Hospital Indemnity options.
Disability: Long Term Disability coverage.
Time Off: Paid Time Off (PTO), Holiday Pay, and Bereavement Leave.
Tools & Equipment
Expenses Covered: Gas card and vehicle maintenance covered.
Tech: iPad and truck stock provided.
Uniforms: Company-provided.