Residential Aide - Liberty Plaza

Lantern Community Services Inc•New York, NY

4h•Onsite

About The Position

Lantern Community Services is seeking diligent and responsible Residential Aides for all shifts at our single adult male shelter in Jamaica, Queens, NY. The Residential Aides will provide direct services to the shelter clients and be the primary connection between Case Management/Housing staff and the client. Successful candidates will have prior experience providing compassionate care to vulnerable populations.

Requirements

High School Diploma, HSE, or GED required.
2 years of experience working in a shelter setting, security, customer service, hospital patient care, etc. Preferred
Food handler's certification required or willingness to obtain in 3 months.
Must be adept and comfortable with crisis intervention.
Basic Computer Skills
Strong interpersonal and communication skills.
Ability to get along with clients of various cultures and backgrounds.
Strong problem-solving skills.
Proven organization and logistical skills.
Ability to respond to and assess urgent situations

Nice To Haves

Experience working in a homeless shelter and/or with mental illness preferred.
Bilingual (English/Spanish) preferred.

Responsibilities

Fosters a nurturing and welcoming environment for clients.
Processes new client intakes, including completion of preliminary documentation, orientation to facility, laundering of belongings, and bed assignments.
Assists in the planning and organization of recreational activities, events, and outings.
Informs appropriate program staff of any issues that may affect the health and safety of clients or staff.
Maintains daily log, visitor and client sign-ins, and other record keeping.
Utilizes Safe Crisis Management in working collaboratively with Shift Supervisor and Security Staff to respond to incidents; Completes incident documentation as required.
Completes electronic shift summaries and generates daily client census & curfew violation reports.
Serves meals to clients at breakfast, lunch and/or dinner.
Conducts fire drills and generates documentation as required.
On some occasions, our clients will need assistance being escorted to appointments and ensuring compliance with shelter rules and regulations.
Conducts routine inventory of equipment and supplies.
Performs other duties as assigned by the Shift Supervisor or other supervisory staff.