Residential Aide - Hudson Bay

Lantern Community Services Inc • New York, NY

8h • Onsite

About The Position

We are seeking diligent and responsible Residential Aides for all shifts at our new women's shelter in the Bronx, NY. The Residential Aides will provide direct services to the shelter clients and be the primary connection between Case Management/Housing staff and the client. Successful candidates will have prior experience providing compassionate care to vulnerable populations.

Requirements

• High School Diploma, HSE, or GED required.
• Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
• Food Handler’s Certification required or willingness to obtain within 3 months.
• Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
• Basic computer proficiency and strong organizational abilities.
• Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.

Nice To Haves

• Experience working in a homeless shelter and/or with mental illness preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Foster a welcoming and supportive environment for clients.
• Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
• Assist with planning and coordinating recreational activities, events, and outings.
• Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
• Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
• Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
• Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
• Perform other duties as assigned by supervisory staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED